Developing Effective Communication in Health and Social Care Barriers to Communication Physical Barriers and Dealing with Distressed Behaviour

Aim: To consider the factors that may affect communication within health and social care. Objectives: To identify and describe how possible physical and emotional factors, both positive and negative, affect communication. To discuss reasons for distressed behaviour and identify ways of dealing with distressed behaviour in Health and Social Care

What are barriers to communication Physical Emotional Disability Cultural/Social Distress Behaviour

How to overcome barriers Know what the communication problems are and the solutions. Adapt your approach for each problem. Make simple environmental changes.

Quality and character of the environment You need to take into account: Lighting Background noise Distractions space

Carl Rogers – the Need for Positive Regard Person centred approach: Genuineness Unconditional positive regard Empathy

Reasons for distressed behaviour Pain Fear Grief Frustration Communication differences Feeling vulnerable and threats Past learning

Ineffective communication Loss of self esteem Loss of purpose in life A feeling of being threatened A belief that we can not longer control our life circumstances.

Skills for working with individuals Stay calm Communicate respect and value Assertion Creating trust and negotiating with a distressed individual