Your Voice, Your CC: The Colorado College Employee Climate/Engagement Survey Communications

Survey Overview Survey Instrument Methodology 73 core belief statements 23 item benefits satisfaction component 18 demographic questions 3 Open ended questions Methodology Online survey administered March 27, 2013 – April 12, 2013 Response Rates Overall response rate: 64% (525/826) Communications response rate: 67% (24/36) Benchmarks Colorado College College-wide Survey Results

Guidelines for Positive Responses Response Scale: Strongly Agree; Agree; Sometimes Agree/Sometimes Disagree; Disagree; Strongly Disagree; Not Applicable Positive Response - Strongly Agree & Agree

Guidelines for Negative Responses Guideline Score Description < 10% Excellent – Very Good 10% - 14%     Fair - Good 15% - 19% Yellow Flag 20% - 29% Red Flag 30%+ Acute Response Scale: Strongly Agree; Agree; Sometimes Agree/Sometimes Disagree; Disagree; Strongly Disagree; Not Applicable Negative Response - Strongly Disagree & Disagree

Themes – Colorado College Strong connections to the mission Sense of pride The talented and unique student body High degrees of job fit Flexibility and autonomy Need for stronger cross-functional collaboration Not a strong sense of alignment among divisions Need for greater consistency/enhanced managerial/leadership skills Focus on Diversity - still important work to be done

Themes – Colorado College Compensation system – adequate, markets, feelings of being unappreciated Need for improved communications More transparency - decisions Varying degrees of confidence in the capabilities and credibility of Senior Leadership as a whole Frustration with available resources, staffing and workloads Accountability - low performers, disrespectful behaviors and the perception of favoritism Additional training, professional development and career opportunities

Overarching Themes - Communications Like their colleagues across the College, staff within Communications appreciate the College’s mission, the work they do and the flexibility/autonomy they have. Those in Communications also value the camaraderie and collegiality that exists within the division. Within the Communications division there is generally high regard for those in supervisory roles as well as a greater sense of confidence in senior leadership than is evident in other divisions. Concerns regarding the adequacy/fairness of the compensation system can be found across Colorado College but are particularly acute within Communications, as are concerns regarding resources (staffing levels & facilities) and work/life balance. Communications staff are particularly tuned into the need to improve communications across the college and to strengthen processes and systems that create great collaboration cross-functionally.

Barometer Statements by Job Category Survey Statement Colorado College Overall (positive %) Communications Admin. Exempt Staff Non exempt staff (hourly) Faculty 25 Overall, my department is a good place to work. 76 83 79 81 82 68 60 All things considered, this is a great place to work. 74 75 59 This institution's culture is special - something you don't find just anywhere. 71 72 73

Job Category (Overall % Positive)

Administrative Division (Overall % Positive)

Top 10 Statements - Communications Survey Statement Communications (Positive %) (Negative %) Colorado College 5 I understand how my job contributes to this institution's mission. 100 92 1 64 People at this institution understand and value the benefits of a diverse workforce. 69 8 36 I am proud to be part of this institution. 91 82 2 45 At this institution, people are supportive of their colleagues regardless of their heritage or background. 75 49 This institution actively contributes to the community. 79 3

Top 10 Statements - Communications Survey Statement Communications (Positive %) (Negative %) Colorado College 1 My job makes good use of my skills and abilities. 91 81 4 3 My supervisor/department chair makes his/her expectations clear. 66 10 60 All things considered, this is a great place to work. 83 74 5 65 Overall, I am satisfied with the institution's efforts to support and encourage the valuing of different opinions, styles, and perceptions. 63 9 72 I find personal meaning and fulfillment in my work. 79

Strengths Job Satisfaction & Connection to Mission Supervisors Diversity & Inclusion Miscellaneous Individual Statements

Job Satisfaction & Connection to Mission Survey Statement Communications (Positive %) (Negative %) Colorado College 1 My job makes good use of my skills and abilities. 91 81 4 2 I am given the responsibility and freedom to do my job. 83 84 3 72 I find personal meaning and fulfillment in my work. 79 5 I understand how my job contributes to this institution's mission. 100 92 36 I am proud to be part of this institution. 82

Supervisors/Department Chairs Survey Statement Communications (Positive %) (Negative %) Colorado College 24 I have a good relationship with my supervisor/department chair. 75 8 81 5 12 I believe what I am told by my supervisor/department chair. 66 71 7 15 My supervisor/department chair regularly models this institution's values. 83 72 19 My supervisor/department chair is consistent and fair. 68 11 3 My supervisor/department chair makes his/her expectations clear. 91 10

Diversity & Inclusion Survey Statement 64 45 54 50 65 69 8 75 5 10 63 Communications (Positive %) (Negative %) Colorado College 64 People at this institution understand and value the benefits of a diverse workforce. 100 69 8 45 At this institution, people are supportive of their colleagues regardless of their heritage or background. 91 75 5 54 This institution has clear and effective procedures for dealing with discrimination. 72 10 50 This institution places sufficient emphasis on having diverse faculty, administration and staff. 83 65 Overall, I am satisfied with the institution's efforts to support and encourage the valuing of different opinions, styles, and perceptions. 63 9

Miscellaneous Individual Statements Survey Statement Communications (Positive %) (Negative %) Colorado College 32 Our senior leadership has the knowledge, skills and experience necessary for institutional success. 81 70 5 62 I trust senior leadership enough to follow them, even when I disagree with their decisions. 72 9 61 42 Faculty, administration and staff are meaningfully involved in institutional planning. 75 8 59 7 29 The institution takes reasonable steps to provide a safe and secure environment for the campus. 83 3 23 People in my department work well together. 10

Bottom 10 Statements - Communications Survey Statement Communications (Positive %) (Negative %) Colorado College 35 Our recognition and awards programs are meaningful to me. 10 50 32 43 At this institution, we discuss and debate issues respectfully to get better results. 20 49 30 Our orientation program prepares new faculty, administration and staff to be effective. 22 33 39 24 67 My salary range/band is appropriate for my job. 25 58 42 28 My department has adequate faculty/staff to achieve our goals. 41 37

Bottom 10 Statements - Communications Survey Statement Communications (Positive %) (Negative %) Colorado College 38 The role of faculty in shared governance is clearly stated and publicized. 25 37 50 19 17 Our review process accurately measures my job performance. 27 18 40 26 11 I am paid fairly for my work. 33 46 10 I understand the necessary requirements to advance my career. 36 57 41 Senior leadership communicates openly about important matters. 8 52

Opportunities Compensation Work/Life Balance Resources & Support Senior Leadership Communication Collaboration Performance Management Respect & Appreciation

Compensation Survey Statement 63 67 11 34 48 22 42 33 46 27 75 6 Communications (Positive %) (Negative %) Colorado College 63 I understand how the compensation system works. 58 8 48 22 67 My salary range/band is appropriate for my job. 25 42 33 11 I am paid fairly for my work. 46 27 34 This institution’s benefits meet my needs. 66 75 6

Work/Life Balance Survey Statement 47 53 68 73 66 8 77 6 61 13 41 16 Communications (Positive %) (Negative %) Colorado College Colorado College 47 My supervisor/department chair supports my efforts to balance my work and personal life. 66 8 77 6 53 This institution's policies and practices give me the flexibility to manage my work and personal life. 61 13 68 Overall, my workload is reasonable. 41 16 48 20 73 I am able to maintain a healthy balance between my personal life and professional life. 50 60 14

Resource & Support Survey Statement 4 31 28 69 64 7 62 14 37 54 17 Communications (Positive %) (Negative %) Colorado College 4 I am provided the resources I need to be effective in my job. 41 8 64 7 31 The facilities (e.g., classrooms, offices, laboratories) adequately meet my needs. 25 62 14 28 My department has adequate faculty/staff to achieve our goals. 37 69 My actual responsibilities accurately reflect my job description. 50 54 17

Senior Leadership Survey Statement 27 37 41 56 53 13 57 12 52 10 Communications (Positive %) (Negative %) Colorado College 27 Senior leadership provides a clear direction for this institution's future. 58 8 53 13 37 Senior leadership shows a genuine interest in the well-being of faculty, administration and staff. 66 57 12 41 Senior leadership communicates openly about important matters. 33 52 10 56 I believe what I am told by senior leadership. 63

Communication Survey Statement 8 21 22 55 43 57 11 13 49 20 34 (Positive %) (Negative %) Colorado College 8 When I offer a new idea, I believe it will be fully considered. 58 25 57 11 21 In my department, we communicate openly about issues that impact each other's work. 16 13 22 Changes that affect me are discussed prior to being implemented. 50 49 20 55 There is regular and open communication among faculty, administration and staff. 45 27 34 43 At this institution, we discuss and debate issues respectfully to get better results. 10

Difficult Conversations Survey Statement Communications (Positive %) (Negative %) Colorado College 14 I can speak up or challenge a traditional way of doing something without fear of harming my career. 66 16 61 15 In my department, we address conflicts effectively when they arise. 50 49 20 71 Our system for addressing feedback and complaints is effective. 36 9 22

Collaboration Survey Statement 13 26 46 64 11 52 55 37 21 Communications (Positive %) (Negative %) Colorado College 13 We have opportunities to contribute to important decisions in my department. 58 25 64 11 26 I can count on people to cooperate across departments. 54 9 52 46 Faculty, administration and staff work together to ensure the success of institution programs and initiatives. 50 16 55 There's a sense that we're all on the same team at this institution. 8 37 21

Performance Management Survey Statement Communications (Positive %) (Negative %) Colorado College 17 Our review process accurately measures my job performance. 27 18 40 26 7 I receive feedback from my supervisor/department chair that helps me. 58 16 55 Promotions in my department are based on a person's ability. 66 46 22 Issues of low performance are addressed in my department. 45

Respect & Appreciation Survey Statement Communications (Positive %) (Negative %) Colorado College 9 I am regularly recognized for my contributions. 66 16 49 18 35 Our recognition and awards programs are meaningful to me. 10 50 32 37 Senior leadership shows a genuine interest in the well-being of faculty, administration and staff. 57 12 The faculty value the contributions of staff. 36 42 15

ModernThink Recommendations Communicate a high level summary of the survey results to appropriate leadership groups and to the College community as a whole. Review existing communication structures, processes and norms to better determine what is currently working well and how best to strengthen the quality of communication and dialogue. Review and address fairness concerns regarding performance management processes and accountability. Ensure systems and processes related to ensuring fair treatment are up-to-date and consistently communicated. Capitalize on linkages to existing ongoing initiatives and the Strategic Planning efforts to more specifically define and articulate the unique value proposition (employment brand) of Colorado College. Consider introducing formal mechanisms/processes to enhance Senior Leadership visibility, interaction and relationship with the goals of fostering a greater sense of confidence in the credibility/alignment of leadership and the experience of shared governance.

Reflection What is the difference between a good place to work and a great place to work?

Questions, Comments & Dialogue What’s your reaction to the survey findings? Any surprises? Does it reflect your experience at Colorado College? Are there any issues that didn’t surface that might be important for us to discuss in subsequent conversations? What opportunities exist for “quick fixes”? What three things do we need to focus on within our division to make it the best workplace possible? Thinking beyond our experience within our division, what can we do to support a greater sense of collaboration, support and unity across departments/divisions at Colorado College?

Colorado College – In Progress Key Initiatives Engagement Survey Onboarding Talent Acquisition Compensation Project Performance Excellence Institutional Policies Future Activities Compensation Project Professional Development Communication Performance Excellence Great Place To Work national survey IEC & Scrum Tactical Initiatives

Next Steps May – Initial Summary Findings Presentations June-August – Delivery of specific division results for Academic and Administrative Divisions September-October – Focus on Findings at the Academic & Administrative Division level October-November – Action Planning in Response to Findings

Additional Resources HR Director: Barbara Wilson bwilson@coloradocollege.edu 719.389.6421  Vice President for Communications: Jane Turnis jturnis@coloradocollege.edu 719.389.6138 Richard K. Boyer rboyer@modernthink.com 302.764.4477