MTM Measurement Initiative Delivery Team Overview

What is this initiative? A way for us to get better We will be using data and feedback we collect to make improvements with the content we deliver, the way we train, the way learners practice, and the way we operate. Simply put, we’re collecting better data so we can make better decisions. This includes evaluation data on delivery, content, technology/labs, and scrap learning, as well as data from our other business systems

Makes your job easier Improved performance How does it impact you? You can quickly assess the performance of courses, instructors, delivery methods, etc. It will you to remove roadblocks and barriers to enable the delivery training with better content and better training resources Identify opportunities faster and implement effective action plans sooner Improved performance Receiving regular feedback from the learners will help you take action to improve course delivery. Ultimately, this will result in better performance of the learner and better business results for our organization.

We need your help! To help you remove barriers and optimize the instructors’ ability to perform, there needs to be supporting data Instructors are the single most important factor in driving response rates Create accountabilities to ensure that the instructors are talking about the evaluations at the beginning and end of every class Document your stories. When you use the data to make improvements, facilitate change, or leverage successes – write it down so it can be leveraged for knowledge-sharing and used in communications.

Your help in this process is appreciated. We look forward to making our organization better…together!

Appendix: About MTM

Metrics that Matter (MTM) Leading system dedicated to Learning & Talent reporting Automated data collection from learning evaluations Practical, scalable, and repeatable measurement Focused on job impact and business results Used by top organizations, including those that have received the following honors: CLO LearningElite Training 125 Hall of Fame ATD Best Brandon Hall Excellence Speaker Notes And the tool we decided on was Metrics that Matter (MTM) from CEB. What is Metrics that Matter, and why did we select this as the tool? As I mentioned, we were looking for a leading system that would automate data collection from learning evaluations, and also whose core was in Learning & Talent reporting. We wanted a solution for evaluations that was practical, easy to use, and scalable across the entire organization, and also that we could use repeatedly across our training solutions. Metrics that Matter (MTM) is all of those things. Additionally, we were looking for a tool that helped us to help us show the value of the training that we deliver to the rest of the organization. That is, a tool that helped us to show what the job impact is once an attendee goes back on the job, and how that impacts business results. MTM helps us to do this. Finally, MTM is by top organizations across a broad set of industries, including award winning training organizations as you can see here, that we want to be in the company of.

In Summary Metrics that Matter® allows us to… Implement end-to-end automated class evaluation process Use consistent approach across all classes Increase the impact of the training organization Communicate our value to the business Continuously improve Recognize excellence Speaker Notes Instructions for Use: It is recommended that you add your own organizational benefits as you talk through this slide In summary, Metrics that Matter® allows us to do several things, including activities we could not do before: Implement an end-to-end automated class evaluation solution and process that allows us to use a consistent approach across all classes Enables us to use the feedback from a simple and effective class evaluation process to communicate and show our business value Increase the value and impact of the training organization to the business and our customers Continuously improve, based on the feedback from our ‘customers’, both our courses and our own delivery Finally, as we integrate MTM into our own development processes throughout the year, we will look at ways for how we can create approaches to recognize excellent performers as a result of MTM feedback, and how to incorporate the feedback into our performance management process. We are very excited about the use of MTM in our class evaluation process, and the impact it has on our customers, our training organization, and the business as a whole. Are there any questions that I can answer?