Leadership and Culture Session 22 Leadership and Culture

Learning Objectives Explain the relevance of vision and performance in helping leaders clarify their strategic intent Define and illustrate the value of passion and selection/development of new leaders as means to shape their organization’s culture Define and explain what is meant by organizational culture, and how it is created, influenced, and changed Explain two roles organizational leaders have in an organizational culture Describe ways leaders influence organizational culture

Strategic Leadership: Embracing Change The leadership challenge is to galvanize commitment among people within an organization as well as stakeholders outside the organization to embrace change and implement strategies intended to position the organization to succeed in a vastly different future

Clarifying Strategic Intent Leaders help their company embrace change by charting strategic intent—a clear sense of where they want to lead the company and what results they expect to achieve Leader’s vision—an articulation of a simple criterion or characterization of what the leader sees the company must become to establish and sustain global leadership

“I have vision and the rest of the west wears bifocals” Butch Cassidy circa 1870 http://www.bing.com/videos/search?q=you+tube+butch+cassidy+vision&&view=detail&mid=CCBE46A41FC10A134298CCBE46A41FC10A134298&rvsmid=88D9686F5FAF797ADA9888D9686F5FAF797ADA98&FORM=VDFSRV&fsscr=0

“By the end of this decade I commit this nation to putting a man on the moon” John F. Kennedy 1961

“By the turn of the 20th century there will be more computers than televisions in the U.S.” ????

Recruiting and Developing Talented Operational Leadership The New Leader: global managers, change agents, strategists, motivators, strategic decision makers, innovators, and collaborators if the business is to survive and prosper

Organizational Culture Organizational culture is the set of important assumptions (often unstated) that members of an organization share in common Every organization has its own culture: can be functional or dysfunctional. Assumptions become shared assumptions through internalization among an organization’s individual members

Attributes of an Org’s Culture Degree of Individual autonomy Organizational Structure: groups/arranges workers Level of Warmth/ Personal Support Willingness of Employees to Identify as Member Performance reward: Meritocracy or Not? Conflict tolerance: Reward Good Tries or Just Performance Risk tolerance: Ready, fire, aim; Do something even if it’s wrong. At least then we’ll know.

Origins of Culture History Environment Staffing Socialization

Culture and Competitive Advantage Culture Must: Generate Specific Value for the Firm Be Rare Not easily imitable

Shaping Organizational Culture Passion, in a leadership sense, is a highly motivated sense of commitment to what you do and want to do Leaders also use reward systems, symbols, and structure among other means to shape the organization’s culture

Primary Embedding Mechanisms What leaders pay attention to, measure and control Leaders reactions to critical incidents/organzational crises Mentoring - Deliberate role modeling, teaching, coaching Criteria for the allocation of rewards and status Criteria for recruitment, selection, promotion, retirement and excommunication

Secondary Embedding Mechanisms Organizational design and structure Organizational systems and procedures Design of physical space, facades, buildings Stories about the important events and people Formal statements of organizational philosophy, creeds, charters

Twitter: What they do Ranked #1 for corporate culture based on employee surveys Roof top meetings and friendly colleagues Supportive and team-oriented environment Company had a great mission statement “make the world more connected and open” Everyone generally did the right thing and acted with integrity

Twitter: How they do it Management sessions led by Twitter CEO Dick Costolo Regular employee satisfaction and idea-generating surveys Helping employees learn five core skills, regardless of their position: communication, development, direction, change and collaboration Encouraging continuous feedback from all employees at all levels

Google Carefully examine each applicant, even though that is over 6,849 per day Free breakfast, lunch, and dinner Free health AND dental Free haircuts, dry cleaning, and massages Nap pods, videos games, foosball, and ping pong Optimized lunch line waiting times and long tables to enable people to meet Paid time off for new mothers Diner Booths vs. Conference rooms

Facebook Artist-in-residency program: allows employees to create large murals to get away from computers “Bring your authentic self to work” A woman put the woman first in the facebook logo Interns created the rainbow filter “Nothing at Facebook is someone else’s problem” No one owns the culture. It is autonomous and decentralized. Everyone owns it together. Provides a wide variety of extra curricular classes Set up like Disneyland except everything is free to employees

What do they all have in common? Value human emotions over quantitative results. Offer many perks and benefits to allow the employees to focus on their jobs, not what they are going to make for lunch. Highly innovative fields Thousands of people apply each day

Shared Values (culture) McKinsey 7-S Framework Shared Values (culture) Strategy Staff Systems Style Structure Skills (Organizational) (leadership) (Human Capital)

The Role of the Organizational Leader The leader is the standard bearer, the personification, the ongoing embodiment of the culture, or the new example of what it should become How the leader behaves and emphasizes those aspects of being a leader become what all the organization sees are “the important things to do and value.”

Manage the Strategy-Culture Relationship Link to mission Maximize synergy Manage around the culture Reformulate strategy or culture

Remember: Culture Eats Strategy for Breakfast!

Culture, Structure, Leadership and Reward Systems should be Strategy Based

celebrate, point out, document, ritualize, measure and reward celebrate, point out, document, ritualize, measure and reward behaviors/skills/actions that achieve efficiency, innovation, product quality or customer responsiveness.