Office of Inspector General Timeline to Improve Performance Baldrige Training 4 New Teams 1998 Steering Committee Leadership Training Awards Program Strategic Plan Process Theory of the Business HPO Vision 1999 Communications Strategy Maxiflex Policy Investigations Process OPAR

Office of Inspector General Timeline to Improve Performance Vision to Performance OPE Pilots Strategic Plan 2000 Audit Process Flexiplace Policy Design Org Structure Perf. Results Measurement System Pilot Matrix Teams All Hands Phoenix Reorganization 2001 Pilot Auto Audit Internal Customer Surveys Annual Perf. Report

Office of Inspector General Timeline to Improve Performance Rotational Policy Multi-Year Planning Audit/Eval Guide 360 Feedback 2002 Career Mgmt Framework Skills Inventory Training Tracking