Steven Garrison Chief Information Officer City of Fairfield Doing more with Less Steven Garrison Chief Information Officer City of Fairfield

City of Fairfield Size:36.7 square miles Population 109,000 Organization Size: 630 FTE Police Department Fire Department 2 Water Plants Public Works Transit Department Parks and Recreation Senior Services Administration (HR, Finance, Legal)

City of Fairfield IT 1 CIO 2 IT Managers 2 Senior Analysts 1 Telecommunications Analyst 1 Network Administrator 1 GIS Analyst 2 Programmer Analysts 3 IT Technicians 2 part time IT Assistants 13 FTE and 2 Part time

City of Fairfield IT 600 Desktop and Mobile computers 60 Servers Spread out over 19 locations 60 Servers Financials Water Utility Billing Police and Fire Systems GIS Website and Internet Email File and Print Services Recreation Registration Event Ticketing

City of Fairfield IT Network Design and Support Telecommunications Telephone/PBX Voicemail Public Safety and Public Works Radio Software Development Building Permit System Police Support Applications

Eliminate what doesn’t make sense IT still performed operational services Payroll Accounts Payable IT still provided print services: Water Bills

Transition Moved all printing to the City Print Shop Transferred operational responsibilities to Payroll and Accounts Payable Saved approximately 12 hours per week of IT staff time

Eliminate black holes Repairing aged desktops took 3 times as long to complete, and the customer still was left dissatisfied Departments ordered their own desktop equipment through IT and directed who got the new units The “hand me down” syndrome thrived

Transition Desktop dollars moved from all departments to IT Desktop replacements determined and directed by IT One year later the hand me downs have left and help calls have decreased

Focus on Staff Development All Decision making occurred at the CIO level CIO was the hardest working person Heavily reliant on consultants and vendors

Transition Upgraded our Legacy Financial System Eliminated Hardware and Operating System maintenance saved $38,000 per year Eliminated 2 consulting contracts saved $14,000 per year Eliminated all UNIX systems

Transition $5,000 per employee per year dedicated for skill development Authority/Responsibility delegated down to the lowest level possible CIO freed from daily decisions

Summary Refocus IT Eliminate what doesn’t make sense Eliminate the IT “black holes” Focus on IT Staff development

A force multiplier is a term referring to a factor that dramatically increases (hence "multiplies") the effectiveness of an item or group.

Seize opportunities Even with less resources IT should be looked upon as solution providers

Municipal Closed Circuit TV Less than 45 days to design and implement Less than $30,000 project cost - paid for by COPS grant 100% deployed by City staff

Municipal Closed Circuit TV 6 Camera system - Sony Pan/Tilt/Zoom - Dotworkz all weather enclosures Wireless transmission - 5.8 MHz Tranzeo Access Points - 4.9 GHz

Municipal Closed Circuit TV OnSSI IP Surveillance Server Software - retired desktop computer - 1 TerraByte drive 7 days of storage Viewing application located in Police Dispatch and Patrol Sergeants Office

Summary IT designed the solution Police acquired COPS grant Police handled public information Public Works installed cameras Planning assisted with Antenna regulation