Susi Takeuchi, Chief Human Resources Officer The How of Leadership Susi Takeuchi, Chief Human Resources Officer AMG Leadership Conference: Fostering a Culture of Leaders March 8, 2018

Definitions of Leader A person who leads (Merriam-Webster) The person who leads or commands a group, organization, or country (Oxford) A person or thing that leads (Dictionary.com)

Employees don’t leave an organization. They leave their manager.

A bad job with a Good Leader is better than a good job with a Bad Leader.

Have you worked for one of these people?

Bossy XXXX

The “What” of a Leader Has a vision to position the organization for the future Establishes operational plans/goals and executes Takes on tough challenges and makes decisions Champions and embraces change Achieves results

The How of Leadership Be transparent Be real/ vulnerable Show humility Develop others Recognize others Take care of yourself The How of Leadership

Be Transparent What is it not: What it is: Be real/ vulnerable Show humility Develop others Recognize others Take care of yourself Be Transparent The How of Leadership What is it not: Sharing confidential information Disregarding boundaries What it is: Being proactive, open and honest about communicating information that is important to others

Be Real/Vulnerable What is it not: What it is: A weakness Be transparent Be real/ vulnerable Show humility Develop others Recognize others Take care of yourself Be Real/Vulnerable The How of Leadership What is it not: A weakness Sharing your deepest, darkest personal secrets What it is: Having the courage to share your fears and uncertainty

Show Humility What is it not: What it is: Be transparent Be real/ vulnerable Show humility Develop others Recognize others Take care of yourself Show Humility The How of Leadership What is it not: A takeaway from your power or position A lack of confidence What it is: Seeking feedback and focusing on the needs of others Empowering others to lead Apologizing for your mistakes Sharing your mistakes as teachable moments

Develop Others What is it not: What it is: Be transparent Be real/ vulnerable Show humility Develop others Recognize others Take care of yourself Develop Others The How of Leadership What is it not: Telling others what to do and how to do it Underutilizing others due to lack of awareness of their capabilities, goals and aspirations What it is: Providing an accurate picture of a person’s strengths and weaknesses Providing ongoing feedback from multiple sources Providing progressively stretch assignments Coaching performance along the way

Recognize Others What is it not: What it is: 80/20 Rule Be transparent Be real/ vulnerable Show humility Develop others Recognize others Take care of yourself Recognize Others The How of Leadership What is it not: 80/20 Rule What it is: Tailored recognition that is specific, genuine and timely Pausing to celebrate How many of you think you do a good job at recognizing others? 80% of supervisors claim they frequently recognize employees. 20% of employees report their supervisors express appreciation more than occasionally – Recognition Gap. Tailor your recognition – know your audience/don’t publicly recognize someone if they dislike being the center of attention

Recognize Others Dear Courtney, Dear Fred, Dear Jane, Be transparent Be real/ vulnerable Show humility Develop others Recognize others Take care of yourself Recognize Others The How of Leadership Dear Courtney, Dear Fred, Dear Jane, Dear Bob, Thank you for completing the revenue project. I was so pleased to see that the team accomplished its key goals. I am so impressed with knowledge. I want to personally thank you for your hard work. Regards, Mary

Be transparent Be real/ vulnerable Show humility Develop others Recognize others Take care of yourself Recognize Others The How of Leadership Dear Bob, Thank you for completing the revenue project. Specifically, you appropriately challenged the team members to generate new ideas on how to generate more revenue and created an environment for the team to think outside of the box. As a result, the team achieved a 5% increase in profitability, thus exceeding the key goal. Continue to influence others beyond their comfort zone. Regards, Mary

Take Care of Yourself What is it not: What it is: Be transparent Be real/ vulnerable Show humility Develop others Recognize others Take care of yourself Take Care of Yourself The How of Leadership What is it not: Taking an annual vacation What it is: Emotional well-being Physical well-being Nutritional well-being Financial well-being

Outcomes of the How Shows your authenticity Builds trust and credibility Better relationships Inspires others to follow you Greater employee engagement

The Winning Leadership Formula “What” + “How” = Inspirational and Successful Leader

Questions?