How We Talk Matters Tips for Successful Communication in Rider Training ~Stacey “Ax” Axmaker www.BeCrashFree.com info@BeCrashFree.com.

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Presentation transcript:

How We Talk Matters Tips for Successful Communication in Rider Training ~Stacey “Ax” Axmaker www.BeCrashFree.com info@BeCrashFree.com

Getting and Giving “DUH!” “Yes…just like everyone else” www.BeCrashFree.com info@BeCrashFree.com

JUDGMENT (not optional) How Humans Work JUDGMENT (not optional) REASON (optional) REALITY (optional) www.BeCrashFree.com info@BeCrashFree.com

5 Concepts Bonus Topics: Accept Reality Respect Say YES To Tell the Truth How do you Measure Up? Bonus Topics: Why Ask Why? Contempt www.BeCrashFree.com info@BeCrashFree.com

1. Accept Reality Human Nature Power Attitude Shows Through www.BeCrashFree.com info@BeCrashFree.com

2. R-e-s-p-e-c-t (find out what it means to me…) Common Courtesy Please Thank You You’re Welcome I’m Sorry, I’ll Try to do Better Eye Contact, Listen, Shut Up Talking is Scary www.BeCrashFree.com info@BeCrashFree.com

3. Say YES Look for Reasons No MSU! NO…BUT…HOWEVER “You are wrong and I am right” www.BeCrashFree.com info@BeCrashFree.com

4. To Tell the Truth Courage and Consideration Humility Transparency Clarity www.BeCrashFree.com info@BeCrashFree.com

5. How Do You Measure Up? What Gets Measured Gets Managed Accountability Pick One www.BeCrashFree.com info@BeCrashFree.com

www.BeCrashFree.com info@BeCrashFree.com

Bonus Topic #1: Why Ask Why? Not What You Really Want to Know Drives Excuses No Positive Direction To Go Only feel shame/guilt/failure www.BeCrashFree.com info@BeCrashFree.com

Bonus Topic #2: Contempt #1 Predictor of Divorce Eye Rolling, Interrupting, Hand Waving, Silencing, “OK…Whatever…” Grunts of Exasperation (Contempt “Lite”) www.BeCrashFree.com info@BeCrashFree.com

Bonus Topic #2: Contempt Humor Does NOT Make it OK “Hey, Look Who Finally Found the Meeting Room!” Can’t Protest; Trapped to Accept www.BeCrashFree.com info@BeCrashFree.com

Keep the Door Open Open Door of Communication Closed Door Allows For Learning Closed Door Doesn’t Allow for Anything www.BeCrashFree.com info@BeCrashFree.com

Stacey “Ax” Axmaker Ax@BeCrashFree.com Thank You Stacey “Ax” Axmaker Ax@BeCrashFree.com www.BeCrashFree.com info@BeCrashFree.com