Information Technology in the Corporation Rob Jenkin 1.22.2004 Introduce Yourself: Rob Jenkin, QBA 1986 Your Role At Ford: Ford IT Project Manager, Next Generation Scheduling Systems within Plant Floor Systems How long have you been there: 17 years. What do you do: Lead and manage the IT portion of the project. Responsible for resources, risk management, data integration. Why are you here: Discuss Information Technology in the Corporation

Overview Challenging Business and IT Landscape Global IT Environment IT companies Role of IT in the corporation Key Skills Personal Development What do you want? What are we going to discuss: Global Nature of IT Different IT companies. Role IT in the corporation. Key success skills. Your Career Development. What do you want out of life.

Challenging Business Landscape An interconnected world with a complex web of applications, data and infrastructures Regulatory Compliance Closer to the Customer Corporate Portal Data Warehouse Information Technology touches almost every area of companies today. The business environment is an interconnected world with a complex web of applications, data and infrastructures. It is the central nervous center for most large companies today and requires a renewed approach & focus on issues such as risk management and security. Supply Management Backbone Systems (Applications & Infrastructures) Collaboration: Supply Chain, Manufacturing, Product Development . . . requires a renewed approach and focus on risk management and security Source: Deloitte Consulting

IT must manage the gap between flexibility (chaos) and consistency (control) Web Services Technology Evolution Information Growth Supply Chain Scope B2B Chaos E-business Mobile Computing Data Warehouses Internet Computing Personal Computing Mainframe Computing 70s 80s 90s 00’s Systems Management Network Management Desktop Management Security Management Control The Business environment and Technology are constantly changing to provide more flexibility and efficiencies. But at the same time because of increased reliance on systems by the business, there is a requirement to have high availability, stable operations that run 24x7x365…no downtime. IT must manage the gap between flexibility (chaos) and consistency (control). The capability is fundamental to business success…and the gap to manage is getting bigger. Examples: Internet Computing, Mobile computing, B2b vs. standards and central management Windows Reliability Security Privacy Industry Standards Utility Model This capability is fundamental to business success …and the gap to manage is getting bigger J2EE

Corporate IT in the Global Company Operations are now global Operations run 24-7-365 Corporate IT employees partner with the business to lead business transformations: global processes, leaner operations, new business models Employees have a broad and deep understanding of the business operations: Marketing, Sales, Product Development, Manufacturing, Purchasing, Finance, Customer Service IT employees share global perspective of the company Operations are Global and 24-7-365. IT employees are key participants in making the business run smoothly from Consumer Order To Delivery and Material Request to JIT arrival on the plant floor. IT must have a global perspective of the company. At Ford, we have 2 material handling systems to support over 100 plants worldwide in 25 different countries. These systems make sure the right parts show up in the right quantity at the right spot on the line when we need them. When changes are made to global systems, IT employees may need to assess the impact in Louisville, London, Gothenburg – Sweden, and Mahindra, India and other places around the globe.

Career Opportunities in the IT Field Corporation Corporate IT Consultants Packaged Software And Hardware Contract or Agency Resources Examples: Ford GE Accenture Deloitte Consulting IBM SAP Peoplesoft Oracle IBM HP Compuware Kelly Four types of IT: Corporate, Consultant, Hardware/Software Vendor, and Agency/Contract Resource. Here are some examples of these companies. These different groups work together to build, implement, and run IT solutions.

Corporation Areas of IT within a corporation Coordination and Planning Business Strategy Business Process Improvement Application Development Application Management Application Services Architecture/ Infrastructure Application Implementation Change Management Corporate IT Key IT functions in a business. Read the functions. Corporate IT is the glue that pulls all of the consultants, vendors, customers, and agency resources together. For example, if your task is to integrate the Material Handling, Accounts Payable, and the Purchasing System, then it is the responsibility of corporate IT to develop a budget, acquire resources (hardware, consultants, and other resources), assess risk, develop a plan, and execute the plan to implement a solution. Coordination and Planning Contract or Agency Resources Packaged Software And Hardware Consultants

IT Process Model IT Capabilities for High Business Value Manage Customer Relationships Business Opportunities Business Value Realized Manage Business Value Portfolio Discover IT-Business Potential Deliver Business Solutions Operate Business Systems Manage IT Infrastructure Manage IT Supply This is a process model for how IT interacts with the business community to identify the “Demand” for system applications and the “Supply” of systems resources to Blue Area: An area of IT would work with the business community to look at Business opportunities and discover potential IT-Business solutions that realize business value. Gray Area: Is the IT factory or the delivery of IT solutions to meet demand. Operate IT Manage IT Organization Key: “Demand Management” Capabilities Source: The Concours Group “Supply Management” Capabilities

Key Skills for an IT employee Teamwork Systemic Thinking Communication People Management Project Management Change Management Technology Knowledge Process Analysis and Design Key skills for success. Understanding of technology and how technologies work together to help your business. Advantage for Business School graduates with an IT background. Teamwork – Describe picture Seeing the big picture – Forest through the trees Project Management – Managing your human, financial, and other assets. Helping those people who are afraid of change understand what needs to be done.

Where does IT compensation rank among other careers? What to look for in a prospective company? Many prospective employees when they’re first coming out of school answer the question above with only compensation & benefits in mind. In a recent study by the department of labor only 3 business jobs made the Top 20 list of highest paying jobs and IT was 2nd only behind Chief Executives. You may note that the medical field held 10 of the Top 14. Source: 2001 Department of Labor Survey (article on Monster.Com)

Programs and Development What to look for in a prospective company? Programs and Development Experience, Experience, Experience… New employee development programs Training, Training, Training… Management training programs at all levels Training courses and facilities Education assistance Question: What to look for in a prospective company? Although compensation is certainly a factor, other critical areas to look at are opportunities that provide the best experience and training. Most top companies that you interview with will have the following: New employee development program to acclimate you to the business. Management training programs to give you new skills as you climb the corporate ladder. Additional training courses and facilities to provide JIT training. Educational assistance for furthering education programs like MBA or a masters in Comp. Sci.

What do you want? What do you want out of life? Goals Aspirations Fields of interest Evaluate Prospective Employers Industry Outlook Highly Competitive in Field Employee Development Wide range of opportunities As you continue through your senior year you need to decide what you want to do in life. Then, as you make a decision about your first job you need to determine how that first job will help you achieve your career goals.

Closing Final Slide (optional): Thank you and Good Luck.