Skype for Business Mac Client 11/24/2018 2:59 AM Skype for Business Mac Client Chermaine Li Sr. Program Manager Skype for Business & Microsoft Teams © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Agenda Skype for Business & Microsoft Teams Improvements on the Mac client Demo Troubleshooting Additional Resources © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Skype for Business & Microsoft Teams © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Skype for Business customer feedback 11/24/2018 2:59 AM Skype for Business customer feedback Rationalize end-user apps and clients More intuitive, easier to use Greater quality and reliability Simpler administration © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

We are simplifying our cloud portfolio 11/24/2018 2:59 AM We are simplifying our cloud portfolio Bringing together Skype for Business Online and Microsoft Teams Modernizing our infrastructure One client experience for voice and video © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Related Ignite 2017 sessions 11/24/2018 2:59 AM Related Ignite 2017 sessions Microsoft 365: Transform your communications with Microsoft Teams and Skype for Business (Mon., Sept. 25) Plan your UC refresh correctly: Skype for Business on-premises vNext (Tues., Sept. 26) Session recording and slides are available for download after Ignite ends. + © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Improvements on the Mac client 11/24/2018 2:59 AM Improvements on the Mac client © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Key improvements released this year 11/24/2018 2:59 AM Key improvements released this year Boss/Admin: Delegation management USB device support & enhancements P2P screen & file sharing Polycom RealConnect Public/private meeting PowerPoint sharing Join meeting audio by phone Mac Touch Bar © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Key upcoming client improvements 11/24/2018 2:59 AM Key upcoming client improvements Support certificate-based authentication Simplified sign-in UI Show missed messages when IM archiving is off Join meeting without audio Join non-federated meeting Present PowerPoint uploaded to the meeting Leave content modality during a meeting Reliability & stability improvements © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Key upcoming server improvements 11/24/2018 2:59 AM Key upcoming server improvements Schedule meetings on-behalf-of a boss Support non-EV enabled delegate management Location-based routing E-911 (including support for multiple emergency number) * Block external access by policy * File transfer in P2P chat * * Already released in O365. Coming soon to SfB 2015. © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11/24/2018 2:59 AM Demo © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11/24/2018 2:59 AM Troubleshoot © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11/24/2018 2:59 AM Logs, Logs and More Logs ~/Library/Containers/com.Microsoft.SkypeForBusiness/Data/Library/Logs/com.microsoft.SkypeforBusiness SfbMac.log SfbMac.old.log ~/Library/Containers/com.microsoft.SkypeForBusiness/Data/Library/Application\ Support/com.microsoft.SkypeForBusiness Skype For Business.htrace0 Skype For Business.htrace0.bak © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Logs, Logs and More Logs Clearing Logs and Cache files Microsoft Lync 11/24/2018 Logs, Logs and More Logs Clearing Logs and Cache files rm -rf ~/Library/Application\ Support/com.microsoft.SkypeForBusiness rm -rf ~/Library/Caches/com.microsoft.SkypeForBusiness rm -rf ~/Library/Saved Application\ State/com.microsoft.SkypeForBusiness rm -rf ~/Library/Caches/com.microsoft.skypeforbusiness.shellapp rm -rf ~/Library/Logs/LwaTracing rm -rf ~/Library/Preferences/com.microsoft.SkypeForBusiness.plist defaults delete com.microsoft.SkypeForBusiness killall cfprefsd Doing a full capture (Logs + System + Network Capture + system_profiler) Close the client Remove the cache using above lines Start a capture with (sudo tcpdump -w ~/Desktop/CaptureMSFT.pcap) Clear the DNS cache (sudo killall -HUP mDNSResponder) Clear the CRL cache (sudo crlrefresh r f) Repro the issue Stop the capture on step 3 with Control+C Run system_profiler with (system_profiler > ~/Library/Logs/com.microsoft.SkypeForBusiness/systeminfo.txt) Collect the files ~/Desktop/CaptureMSFT.pcap ~/Library/Logs/com.microsoft.SkypeForBusiness/*.* ~/Library/Logs/LwaTracing/LccMedia/*.* /var/log/system.log © 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Additional Resources 11/24/2018 2:59 AM     © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Links Install URL: https://aka.ms/SfBMacDownload 11/24/2018 2:59 AM Links Install URL: https://aka.ms/SfBMacDownload Insider URL (Office Insider): https://aka.ms/office_insider   What's new: https://aka.ms/SfBMacWhatsNew Known issues: https://aka.ms/SfBMacKnownIssues © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11/24/2018 2:59 AM Q&A © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11/24/2018 2:59 AM © Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.