What is a Team? Team… ...people with complementary skills, committed to a common purpose and approach, who work together effectively and hold themselves mutually accountable http://www.pearsoncustom.com/link/uop/teamtools/swenson/socialloafing.html

Roles Roles and Responsibilities Relationships Leadership Skills

The Essence of a Team The essence of a team is shared commitment...  a team strives for something greater than its members could achieve individually http://www.pearsoncustom.com/link/uop/teamtools/swenson/socialloafing.html

Five Characteristics Exist to achieve a shared goal Members are interdependent Bounded and stable over time Members manage own work and internal processes Operate in a social system context

Why Teams? People working together for one cause Synergy Information sharing Build on strengths of individuals Members are committed (should be) to one common goal Should be mutually accountable to each other, should be interdependent and as a team are more productive than as individuals. Talk to each other…support each other.

Types of Teams Work team Task teams Management Teams Natural Work teams We have functional and matrix managed teams – customer focused – be about the business of serving the customer Task teams – formed for special assignments Management teams (needs no explanation)

Types of Teams Work Teams Task Teams Management Teams Purpose:   Work Teams Task Teams Management Teams Purpose: Service the customer. Dedicate themselves to completing a specific project. Hire the right people for their respective departments. Prpoerly train and prepare the new employees for success at their jobs. And continuously motivate and support employees on a daily basis At University of Phoenix Admissions counselors help the student get registered for classes The community relations committee is a team that makes sure the University is in the public eye through community service projects No explanation needed

Observations about Teams Managers fault the wrong causes for team failures Managers fail to team build Experimenting with failure can lead to success What about conflict Retreats are not always the answer Managers have a tendency to point blame beyond their personal control It’s easier to point blame to a team member or members than to accept lack of leadership as the problem Managers usually see their responsibility ad building individual relationships Managers like to spend time one on one instead of getting the team together for group problems solving forums Take a look at what did not work, learn from those experiences The true mark of a valued team member is someone who can admit a mistake, and pass the learning experience to the team. Some managers boast that they are successful because they have no conflict. Sometimes…conflict leads to more successful team because you are able to get past the issues that are hiding.

Let’s Work Together!!