Student Satisfaction Spring 2009 Institutional Research and Planning

Undergraduate Student Sample (n = 1535) 31.4 % response rate

If you could start over again, would you go to NJIT If you could start over again, would you go to NJIT? Undergraduate Students Comparison

Undergraduate Student Satisfaction Importance and Satisfaction (percentage) Importance Scale: 5 – Very important, 4 – Important, 3 – Neutral, 2 – Somewhat important, 1 – Little or no importance Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Undergraduate Student Satisfaction Importance and Satisfaction (means) Importance Scale: 5 – Very important, 4 – Important, 3 – Neutral, 2 – Somewhat important, 1 – Little or no importance Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Histogram of Overall Undergraduate Satisfaction Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied N = only those who answered this question.

Undergraduate Student Satisfaction Overall Satisfaction Importance Scale: 5 – Very important, 4 – Important, 3 – Neutral, 2 – Somewhat important, 1 – Little or no importance Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Undergraduate Student Satisfaction Overall Satisfaction Trend Importance Scale: 5 – Very important, 4 – Important, 3 – Neutral, 2 – Somewhat important, 1 – Little or no importance Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Overall Undergraduate Satisfaction With NJIT Seven Year Comparison Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Undergraduate Student Satisfaction Academics

Undergraduate Student Satisfaction Campus Life

Undergraduate Student Satisfaction Computers

Undergraduate Student Satisfaction Public Safety/Buildings & Grounds

Undergraduate Student Satisfaction Student Services

Undergraduate Student Satisfaction Comparison with 2008 Importance Scale: 5 – Very important, 4 – Important, 3 – Neutral, 2 – Somewhat important, 1 – Little or no importance Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Personal security and safety on campus Undergraduate Students Three Year Trend

General condition of buildings and grounds Undergraduate Students Three Year Trend

Relevance of coursework to career development Undergraduate Students Three Year Trend

Feeling of community on campus Undergraduate Students Three Year Trend

Overall quality of instruction Undergraduate Students Three Year Trend

Undergraduate Satisfaction Five Year Comparison Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Undergraduate Importance Vs. Satisfaction High importance, high satisfaction Personal security and safety on campus Quality of own academic program Library resources and facilities Assistance provided by library staff Overall usefulness of NJIT’s website High importance, low satisfaction Overall satisfaction with food services Quality of campus life

Undergraduate Correlation* Of Overall Satisfaction *Regression model run using SPSS to show academic and cultural variables that predict overall satisfaction. This is the 4rd year that the basic model has been validated.

Overall Undergraduate Satisfaction By School Academics Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Student Satisfaction By Undergraduate/Graduate Undergraduate Response Rate: 31.4% Graduate Response Rate: 36.5% Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Graduate Student Sample (n = 846) 36.5% response rate

If you could start over again, would you go to NJIT If you could start over again, would you go to NJIT? Graduate students Comparison

Graduate Student Satisfaction Importance and Satisfaction (percentage) Importance Scale: 5 – Very important, 4 – Important, 3 – Neutral, 2 – Somewhat important, 1 – Little or no importance Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Graduate Student Satisfaction Importance And Satisfaction (means) Importance Scale: 5 – Very important, 4 – Important, 3 – Neutral, 2 – Somewhat important, 1 – Little or no importance Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Graduate Student Satisfaction Comparison with 2008 Importance Scale: 5 – Very important, 4 – Important, 3 – Neutral, 2 – Somewhat important, 1 – Little or no importance Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Personal security and safety on campus Graduate Students Three Year Trend

Overall quality of instruction Graduate Students Three Year Trend

Overall of your own academic program Graduate Students Three Year Trend

General condition of buildings and grounds Graduate Students Three Year Trend

Histogram of Overall Graduate Satisfaction Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied N = only those who answered this question.

Overall Graduate Satisfaction With NJIT Five Year Comparison Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Graduate Student Satisfaction Five Year Comparison Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Overall Graduate Satisfaction By School Academics Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Graduate Student Satisfaction By Enrollment Status Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Graduate importance vs. satisfaction High importance, high satisfaction Overall usefulness of NJIT’s website Overall quality of instruction Quality of own academic program Assistance provided by library staff Personal security and safety on campus High importance, low satisfaction Overall satisfaction with food services Opportunities to work on research projects with faculty

Overall Undergraduate Satisfaction Appendix 1 Overall Undergraduate Satisfaction By School

Appendix 1 Overall Undergraduate Satisfaction By School ARCH Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Appendix 1 Overall Undergraduate Satisfaction By School CCS Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Appendix 1 Overall Undergraduate Satisfaction By School NCE Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Appendix 1 Overall Undergraduate Satisfaction By School CSLA Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Appendix 1 Overall Undergraduate Satisfaction By School SOM Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Overall Graduate Satisfaction Appendix 2 Overall Graduate Satisfaction By School

Appendix 2 Overall Graduate Satisfaction By School ARCH Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Appendix 2 Overall Graduate Satisfaction By School CCS Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Appendix 2 Overall Graduate Satisfaction By School CSLA Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Appendix 2 Overall Graduate Satisfaction By School NCE Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied

Appendix 2 Overall Graduate Satisfaction By School SOM Satisfaction Scale: 5 – Very satisfied, 4 – Satisfied, 3 – Neutral, 2 – Dissatisfied, 1 – Very dissatisfied