Transportation Professionals Advisory Committee Meeting Operations Update Transportation Professionals Advisory Committee Meeting February 9, 2017
Performance Report Card Performance Indicator Standard Jan 2017 FY17 On-Time Performance 91% 92.2% 91.5% Late 4 0.10% 0.06% Average Initial Hold Time 120 sec 72 85 Calls on Hold Over 5 Min 5% 2.7% 4.0% Denials 1% 0.64% 0.38% Preventable Collisions Per 100,000 Miles 0.50 0.67(est.) 0.57(est.)
Performance Report Card – Antelope Valley Region Performance Indicator Standard Jan 2017 FY17 On-Time Performance 91% 93.5% 92.4% Late 4 0.10% 0.00% Average Initial Hold Time 120 sec 93 99 Calls on Hold Over 5 Min 5% 2.3% 2.4% Denials 1%
Performance Report Card – Eastern Region Performance Indicator Standard Jan 2017 FY17 On-Time Performance 91% 93.9% 92.0% Late 4 0.10% 0.02% 0.09% Average Initial Hold Time 120 sec 44 59 Calls on Hold Over 5 Min 5% 2.2% 4.4% Denials 1% 0.00% 0.49%
Performance Report Card – Northern Region Performance Indicator Standard Jan 2017 FY17 On-Time Performance 91% 91.6% 91.9% Late 4 0.10% 0.06% 0.08% Average Initial Hold Time 120 sec 91 103 Calls on Hold Over 5 Min 5% 1.7% 2.8% Denials 1% 0.00% 0.20%
Performance Report Card – Santa Clarita Region Performance Indicator Standard Jan 2017 FY17 On-Time Performance 91% 97.0% 96.1% Late 4 0.10% 0.00% 0.03% Average Initial Hold Time 120 sec 37 38 Calls on Hold Over 5 Min 5% 1.3% 1.2% Denials 1% 0.60%
Performance Report Card – Southern Region Performance Indicator Standard Jan 2017 FY17 On-Time Performance 91% 90.6% Late 4 0.10% 0.11% 0.14% Average Initial Hold Time 120 sec 98 113 Calls on Hold Over 5 Min 5% 4.1% 4.6% Denials 1% 0.00% 0.73%
Performance Report Card – West/Central Region Performance Indicator Standard Jan 2017 FY17 On-Time Performance 91% 92.4% 91.2% Late 4 0.10% 0.07% 0.08% Average Initial Hold Time 120 sec 43 59 Calls on Hold Over 5 Min 5% 2.1% 4.4% Denials 1% 0.64% 0.32%
Highlights January highlights: Two new stand signs at UCLA New pick-up and drop-off location information for LAX WMR integration completed for the Eastern and West Central regions Google Traffic functionality is now integrated with WMR Regional Centers Emergency Work Group – Access staff, five regional centers and CalOES