Role Description for: Location: Main contact: Volunteer Pre-Adoption Visitor Merseyside Rehoming Centre Clare Turner Volunteer Coordinator Purpose of the role: Working to Dogs Trust’s standards and Health and Safety guidelines, to asses the suitability of prospective new adopter’s homes, and ensure all customers receive a first class level of service. Key tasks: Visit prospective adopters’ homes to asses the suitability of the home and environment to the particular dog. Write up findings at the property. Liaise with the adoption team on suitability of adoptees. Drive carefully and considerately ensuring best use of time by planning the quickest route. Be an ambassador for Dogs Trust. Be knowledgeable on the work of Dogs Trust and specifically the Merseyside Rehoming centre. Other administrative tasks as requested by Dogs Trust staff. Time commitment. Flexible days and times according to volunteer and customer availability. Volunteer Application Process; Please complete the volunteer application form stating that you are applying to be a volunteer home visitor. Return this form to Clare Turner at the centre and she will be in touch. We are especially looking for Home visitors in the West Lancashire region including Skelmersdale, the Wirral, North Liverpool, Northwich, Blackpool, North Wales and Anglesey. However, if you can cover any other area then please just get in touch. Skills/experience required: A full UK driving license with access to a car for use in this role. Excellent customer service skills. Excellent face to face communication skills with the ability to listen. Good IT skills. Confident and approachable manner. Common sense approach to problem solving and a diplomatic approach. Ability to work comfortably in a close knit team or alone. This role involves lone working. Conscientious with a can-do attitude. Ability to follow instructions. An interest in dogs and dog welfare. Previous experience in a similar role would be desirable. For this role volunteers must be at least 18 years old.

Volunteer Role Description for: Volunteer Pre-Adoption Visitor A message from the CEO Without our dedicated volunteers we couldn’t hope to achieve as much as we do for the dogs in our care; the support from our volunteers is absolutely vital to our work. The work that volunteers help us with may not always be easy, but I know that volunteering with Dogs Trust is a rewarding experience. Adrian Burder Chief Executive What you can expect from Dogs Trust as a volunteer: A staff member main contact who will manage your tasks, answer your questions and help you with the volunteer rota A buddy (either another volunteer or a member of staff) who will help you through your first few weeks at the centre Induction and ongoing role-specific training, guidance and support An opportunity to feed back to your main contact about your experience volunteering with Dogs Trust Recognition of the role that you are carrying out in support of Dogs Trust through our Volunteer Merits Scheme Opportunities to try new things and learn new skills, where appropriate What we expect from our volunteers: Support Dogs Trust in its work and carry out your volunteer role to the best of your ability Complete a Rehoming Centre volunteer induction session, this will be held at your centre and complete any other additional training as required Make new people welcome and work well within the team Recognise the importance of our members, sponsors and donors in supporting the work of Dogs Trust Wear appropriate clothing at the centre and ensure you are presentable at all times Support Dogs Trust procedures and standards by: Being aware of your own health and safety and of that of others Respecting others and treating people equally irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race religion and belief, sex and sexual orientation (Equality Act 2010) Ensure all activities undertaken in the name of Dogs Trust achieve the charitable aims and objectives and do not bring the organisation into disrepute Be accountable and accept constructive comments Maintain confidentiality regarding Dogs Trust activity, the dogs in our care and our team Meet time commitments and standards agreed, and give reasonable notice when unavailable, so other arrangements can be made Be a positive representative of Dogs Trust, ensuring you are polite and friendly to all visitors to the centre Dogs Trust Merseyside Rehoming Centre Whiston Lane Huyton Liverpool L36 6HP E: clare.turner@dogstrust.org.uk T: 0151 949 5511 @: www.dogstrust.org.uk Dogs Trust is the UK’s largest dog welfare charity. Through our network of 21 rehoming centres across the UK and one in Dublin we care for 16,000 abandoned and unwanted dogs a year. No healthy dog is ever destroyed.