11 DEVELOPING GROUPS Supervision Today! 7th Edition Motivating, leading, communicating, and developing DEVELOPING GROUPS 11 Supervision Today! 7th Edition Stephen Robbins David DeCenzo Robert Wolter

Chapter outcomes Contrast a group and a team. Define norms. Explain the relationship between cohesiveness and group productivity. Describe who is likely to become an emergent leader in an informal group. Explain what a supervisor can do when group norms are hindering department performance. Identify three categories of teams. List the characteristics of real teams. List actions a supervisor can take to improve team performance. Describe the role of teams in continuous-improvement programs. Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved

What is a group? Two or more interacting and interdependent individuals who come together to achieve particular objectives. Formal group – established by the organization Informal group – formed naturally due to need for social contact Team – committed to a common purpose, specific goals, mutually accountable Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved

EXHIBIT 11–1 Reasons people join groups. Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved

Norms Acceptable standards that are shared by the group’s members. Norms dictate things such as: Output levels Absenteeism rates Promptness or tardiness Amount of socializing allowed on the job Dress Effort and performance Loyalty Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved

Cohesiveness Degree to which members are attracted to each other and are motivated to stay in the group. Contingency factors: Time spent together Group size Level of interaction Number of external threats History of previous success Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved

EXHIBIT 11–3 Relationship among group cohesiveness, performance norms, and productivity. Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved

Influencing the informal workgroup Group norms Department goals Emergent leaders

Categories of teams Providing advice Management Production Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved

Comparing groups and teams. Exhibit 11-4 Comparing groups and teams. Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved

Five-stage model of group development Stage 1: Forming Stage 2: Storming Stage 3: Norming Stage 4: Performing Stage 5: Adjourning Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved

Development of Deadline Driven Ad Hoc Groups Punctuated-equilibrium model Phase 1 – Initial meeting Determines direction, establishes norms, locks process Phase 2 – Halfway point in existence Personality conflict, dissatisfaction with progress, results in wake-up call Group becomes highly effective Last minute burst of effort Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved

Building effective teams Small size Complementary skills Common purpose Specific goals Common approach Mutual accountability Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved

Obstacles in creating effective teams A weak sense of direction Infighting Shirking of responsibilities Lack of trust Critical skill gaps Lack of external support Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved

Overcoming Team Obstacles Create a clear purpose and goals Encourage small wins Build mutual trust Appraise both group and individual performance Provide necessary external support Offer team-building training Change the team’s membership Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved

Creating effective teams. Exhibit 11-5 Creating effective teams. Supervision Today!, 7/e Robbins, DeCenzo, Wolter © 2013 Pearson Education Uppers Saddle River, NJ 07458, All Rights Reserved