Business Communication

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Presentation transcript:

Business Communication Source:http://www.revolutionaryminds.in/2017/08/12/organisational-communication-strategy-and-its-importance/

Letters Standard Letter Parts Heading: Includes a return address (but no name). Date: July 14, 2012 (7/14/2012)

Standard Letter Parts Inside Address: identifies the recipient of the letter Ms. Patricia T. Higgins H. R. Veith, Director Addressee Eisfieren Glaswerk Company name Blaubachstrasse 13 Street address Postfach 10 80 07 Post office road D-5000 Köln I District, city GERMANY Country

Standard Letter Parts Salutation: Follow the style of the first line of the inside address. Dear Mr. or Ms. Name Mr. Richard Garcia Dear Mr. Garcia Mary Dear Mary, Director of Personnel Dear Director

Salutation Addressee unknown, use a polite description: Dear Alumnus, Dear SPCA Supporter, or Dear Voter. First line is plural (a department or company): Ladies and Gentlemen. Reference or a letter of recommendation: To whom it may concern.

Standard Letter Parts Body: message of the letter. Complimentary Close: Sincerely, cordially, best regards, regards

Standard Letter Parts Signature block: Cordially, Raymond Dunnigan Director of Personnel Sincerely, WENTWORTH INDUSTRIES Helen B. Taylor President

Example of business letter

Forms of Address

Forms of Address

Additional Letter Parts Addressee notation: PERSONAL, CONFIDENTIAL, or PLEASE FORWARD.

Additional Letter Parts Subject line. (Re:, In re: ) Subject: RainMaster Sprinklers About your February 2, 2012, order FALL 2012 SALES MEETING Reference Order No. 27920

Additional Letter Parts Second-page heading: Ms. Melissa Baker May 10, 2012 Page 2 Ms. Melissa Baker, May 10, 2012, Page 2 Ms. Melissa Baker-2-May 10, 2012

Addressee notation

Additional Letter Parts Enclosure notation: appears at the bottom of a letter. Enclosure Enclosures (2) Enclosures: Résumé Photograph Brochure

Additional Letter Parts Copy notation Courtesy copy (cc). Recipients are listed in order of rank or (rank being equal) in alphabetical order. cc: David Wentworth, Vice President Copy to Hans Vogel 748 Chesterton Road Snohomish, WA 98290

Additional Letter Parts Postscript A message that requires emphasis, or a personal note. P.S., PS., PS:

Second Page of a Letter

Block Letter Format

Modified Block Letter Format

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