Navigating the Human Age Jorge Perez Senior Vice President, North America

The world of work is changing… The world stands on the brink of a global employability crisis – an over-supply of available workers and an under-supply of qualified talent. This is a frustrating and complex issue for job-seekers in the short-term as unemployment remains high, and employers in the long-term as global forces dictate the availability of talent. So for the next XX minutes or so, we’re going to talk about this talent shortage issue. We’ll start with a brief discussion of global forces that are dramatically changing labor markets throughout the world. Then, we’ll get specific about the looming talent shortage as we talk about the results of ManpowerGroup’s most recent survey. Finally, we’ll talk about the importance of developing a comprehensive workforce strategy for your organization. My objective is that I change your thinking about the availability of the talent you need. And that you change your approach to the talent you currently have in your organization as well as how you plan to recruit and retain in the future. My goal is that you come away from this presentation with more knowledge about what’s going on in the labor force and, more specifically, with a few solutions that will help your organization get and keep the talent it needs. Transition: Before we get started, I want to tell you a bit about ManpowerGroup and why we know what we know.

ManpowerGroup ManpowerGroupTM is the world leader in innovative workforce solutions. We leverage our global reach and local expertise of tens of thousands of people across more than 80 countries, making it possible for businesses to access the talent they need when they need it. ManpowerGroupTM Solutions provides clients with human resources outsourcing services primarily in the areas of large-scale recruiting and outcome-based workforce-intensive initiatives, thereby sharing in the risk and reward with our clients. ExperisTM is the global leader in professional resourcing and project-based workforce solutions. With operations in more than 50 countries, we deliver 53 million hours of professional talent specializing in IT, Finance and Engineering to accelerate clients’ businesses each year. The ManpowerGroup’s depth and breadth gives us access to labor market information around the world. We gather that information from clients and candidates as well as perform research to keep up with the changing world of work. We put over 600,000 people to work every day We have over 4,000 offices across 82 countries We train over 10 million people We have over 30,000 employees and over 400,000 clients We are the global leader in Recruitment Process Outsourcing We have the world’s largest IT professional placement firm – in Experis We have the world’s largest outplacement firm – at Right Management As you’re going to learn today, access to talent is the key competitive differentiator. We can give you access to that talent. Transition: Now let’s get started – what global forces and workforce trends are dramatically changing the labor market? Right Management® is the global leader in talent and career management workforce solutions. Through our innovative and proprietary process, we leverage our expertise to successfully increase productivity and optimize business performance. Manpower® is the global leader in contingent and permanent recruitment workforce solutions. We provide the personal flexibility and agility businesses need with a continuum of staffing solutions.

U.S. employers struggle to fill jobs The survey revealed more than 1 in 3 U.S. employers report they are experiencing difficulty filling jobs due to a lack of available talent. 14% 19% 22% 41% 31% 30% 34% 35% 40% Global U.S. 44% 52% 49% 39% 60% 20% 0% 2006 2007 2008 2009 2010 2011 2012 2013 Percentage of U.S. Employers Having Difficulty Filling Jobs Source: ManpowerGroup 2013 U.S. Talent Shortage Survey

How are Employers Addressing Talent Shortages? 2013 Talent Shortage Survey 11/25/2018 How are Employers Addressing Talent Shortages? Employers are pursing strategies to overcome hiring difficulties. To overcome talent shortages, U.S. employers are adopting new people practices (48 percent), using modified work models (38 percent) and seeking new talent sources (35 percent).

Employers are Seeking New Talent Sources 2013 Talent Shortage Survey 11/25/2018 Employers are Seeking New Talent Sources Employers are seeking creative ways to source talent in new ways. U.S. employers are seeking new talent sources by: Adapting talent sourcing to recruit more untapped talent pools (20 percent) Appointing people who don’t have the skills currently, but do have potential to learn and grow (18 percent) Partnering with educational institutions to create curriculum aligned to talent needs (8 percent)

Manpower Access2Ability™ / IVRS Temporary to Permanent Placement Success Through Manpower’s Access2Ability™ partnership with Iowa Vocational Rehabilitation Services (IVRS), Byron Waite, an amputee and a professional with a Bachelor degree in Business Administration, was having difficulty getting back into the workforce. Manpower placed Byron in a temporary position as an Administrative Assistant to gain relevant work experience. That assignment was followed by a temporary accountant position at the Domestic Violence Intervention Program (DVIP). Due to Byron’s medical condition he required surgery for a below-the-knee leg amputation while on assignment. Manpower, IVRS and the DVIP worked together to make the necessary accommodations and Byron returned to work 2 weeks prior to his return date. . Due to Byron’s skills, hard work and dedication, DVIP hired Byron as their full-time Controller.