Abdulla Jassim Abdulla TOOLS OF TQM Abdulla Jassim Abdulla

Statistical interpretation INTRODUCTION Data-Driven Methodology Data generated by processes Statistical interpretation Seasonal variations New Technology

THE ‘SEVEN SIMPLE TOOLS’ Flowcharts Cause and Effect (Ishikawa / fishbone) Diagrams Check sheets Pareto Charts Histograms Run Charts and Control Charts Scatter plots and Correlation Analysis

FLOWCHARTS Remember system theory: (Input, Output, customer supplier and their interactions). Divide complex processes into simple sub-processes. A Qualitative tools

Patient Transport Process Example Request made Log & prioritize request Dispatch transport Take patient to X-ray Doctor determines patient needs X-ray Information taken & request is logged Required equipment is found Transporter arrives on ward Patient transferred from bed Ward contacts dispatcher Request prioritized Transport is dispatched Patient taken to X-ray

Types of Flowcharts LAYOUT FLOWCHART Example Staff movement DATA FLOW DIAGRAMS leave approval process

ISHIKAWA DIAGRAMS Also known as Fishbone or Cause-and-Effect Diagrams Non-quantitative tools (Qualitative) Sometimes called the 5M Diagram (Men, Machine, Materials, Measurements and methods)

ISHIKAWA DIAGRAM

CHECKSHEETS Central tool for Quality Assurance programs Specially useful for operational procedures Could be derived from the flowchart and fishbone diagrams

Example check sheets Patient Transport Problem Sheet Area: Ward 3b Period: June 1996 Type Tally Subtotal Equipment broken IIIII 5 Patient not ready IIIII II 7 Not enough staff III 3 Patient having another exam etc. IIIII IIIII II 12