2011 North American Sales Meeting Garry Freiss Doing Business with the AUMA Service and Spare Parts

2 Doing Business with the AUMA Service 2 Available services and what we can do for you 2011 North American Sales Meeting In-house factory repairs and retrofits Field service repairs and retrofits Process field modifications for new drawings and data sheets Phone support and troubleshooting assistance Training on the AUMA product line Support with spare part identification price and delivery In-house factory repairs and retrofits Field service repairs and retrofits Process field modifications for new drawings and data sheets Phone support and troubleshooting assistance Training on the AUMA product line Support with spare part identification price and delivery

Doing Business with the AUMA Service Inhouse factory repairs and retrofits 3 AUMA has a highly trained staff of factory technicians able to perform many types of repairs or retrofits in a short time frame if required. We have the latest in test equipment and access to a world wide parts network. Engineering support is available for special applications.

Doing Business with the AUMA Service Field service repairs and retrofit work 4 Many of the same services preformed in the factory are also available on site and can be scheduled on short notice when required. AUMA has offices throughout the world that are ready to respond to the global market place that we sell in today.

Doing Business with the AUMA Service Process field modifications for new drawings and data sheets When modifications are done by the representatives service people they should submit a field modification report which can be obtained from the rep site area on the AUMA website. The details of the changes made by your service people along with the serial numbers of the units modified should be included. 5

Doing Business with the AUMA Service Phone support and troubleshooting assitance 6 AUMA has trained personnel available at three factory service locations in the USA ready to support you in your troubleshooting needs. Our service support personnel can assist you with drawing and data sheet updates. These offices on located in Canonsburg PA. Tustin CA. and our newest office in Houston TX. The Canonsburg PA location also has an after hours answer service available so a customer can arrange to talk to a qualified technician or schedule emergency site service.

Doing Business with the AUMA Service Service support on the web 7 Many of the things you need on a daily basis are available on the AUMA websites. Drawings and data sheets can be obtained by logging into the representative area at All you need in the case of a unit built in the USA is the SO # ( sales order number). If the unit has a commission number the data sheet can be obtained from the parent company website at

Doing Business with the AUMA Service Training on the AUMA product line AUMA service offers training from Basic actuator and controls set up and commissioning of the AUMA product to advanced actuator and controls troubleshooting and setup. Schedules are posted on the AUMA USA website with dates and locations of the training sessions. 8

Doing Business with the AUMA Spare Parts Spare part support with indentification, price and delivery 9 The spare parts and service support have been combined under one department to provide a more seamless support structure. We can help you identify the right parts for your needs, but we need your support. Get the right information to get the right parts.

AUMA Spare Parts Department o Mike Kaskalavich – Parts Department Supervisor Phone: Ext Fax: o Jeff Kirk – Spare Parts Coordinator I o Spare Parts Quotations Phone: Ext Fax: o Len Chesno – Spare Parts Coordinator II o Spare Parts Order Entry Phone: Ext Fax:

What We Do.. o Pricing o Quotations o Order Entry o Shipping

What we need from you Identification Tags 12 Tags are mounted on the motor, actuator housing, controls, and gearbox. Motor Actuator Controls Gear box

Tag Information USA o USA Tag Example - Actuator Auma USA S/N Auma Model Note: Older tags may vary

Tag Information Germany o German Tag Example - Actuator Auma Model Auma Com Number Note: Older tags may vary

o Tag Example - Aumatic Can be retrieved two ways: Physical Tag Electronic Nameplate Auma Com Number Auma Model Auma Werks Number Note: Older tags may vary Tag Information Aumatic

Tag Information Aumatic Continued o Electronic Nameplate - Aumatic o Aumatic Operations Manual

Quote Requests Required information on Quote Requests o Auma S/N (Auma Sales Order Number) o Auma Commission Number (German Sales Order Number) o Auma Part Number o Auma Part Description o Spare Parts Drawing Number o Quantity Required

Purchase Orders Required information on Purchase Orders o Correct bill-to/ship-to address o Correct Net Pricing o Shipping terms o Auma quote number o Auma S/N o Auma Part Numbers

Shipping o Lead Times o 1 week for stock items o 1 week begins after order is processed o Size Matters – large orders are subject to longer lead times o Always request delivery from the factory o Back order shipment depends on parts availability o Expedite Fee o $50.00 fee – Orders requested to ship same day

Returns Always refer to Aumas return policy! o All parts returns are subject to a 40% re-stock fee o Any parts return requires an RMA number o Parts from complete units do not qualify Contact Mike Kaskalavich for this situation o Parts must be inspected before credit is processed

Rep Web-Site Navigate to

Spare Parts Drawings

Spare Parts Drawings Cont.. oNavigate to:

Representatives Auma Representative Advantages o Direct support from the factory o Rep Web-Site Access to Spare Parts Price Lists Access or order status and order tracking