A Campus-Based Shared IT Services Framework for the UC Opening Slide Current progress and discussion By Emily Deere, Kian Colestock, and Gabe Youtsey
Why are we here? Working group charged by the ITLC to draft a conceptual framework for campus-based shared IT services: high quality, consistent, sustainable, broad adoption Allow campuses to focus on the services that differentiate us rather than commodity IT services that do not Learn from Current Shared Services to find what works, and how we can support new services Validate Campus Led – System Backed model 11/24/2018
Objective #1: Address Barriers from the Past on creating Shared Services Centralized model selected versus ‘shared services’ model Professionalized delivery not uniform across all campuses Sustainable funding models and governance required for success Need ROI and metric data to demonstrate opportunities for shared services and elicit adoption from campuses 11/24/2018
Slide from Gartner 4
Objective #2: Build on current themes for Shared Services ITLC Pillars Pillar I — Formalize partnerships with UC Leadership groups to jointly establish principles for common or shared solutions and to develop and regularly maintain shared roadmaps of future direction Pillar II — Establish the enterprise architecture and technology infrastructure necessary to promote and support interoperability and sharing of IT solutions among and between campuses. 11/24/2018
Current Themes cont. UC Identified Critical Success Factors – Campus Led / System Backed Strategic Alignment Effective Governance Sustainable Funding Professional Delivery Information Technology Service Management (ITSM) Knowledge Sharing Metrics and Reporting Working Smarter Program Working Smarter brings together systemwide, regional and campus-level efforts under one umbrella with a strong commitment from the top: the University is committed to elevating its administrative operations to the same level of excellence as its academic and research enterprise. 11/24/2018
Slide from Gartner 7
Shared Services Benefits Promote systemwide strategic directions Align business processes across campuses Promote UC architectural standards Leverage current infrastructures Reduce IT spend on commodity IT services Improve service delivery across campuses Allow for future ITSM Centers of Excellence Reduce overall cost for UC business services 11/24/2018
Shared Services Colloquium Collaborate on ideas for a UC Shared Services Innovation Center Framework and tools for campus led shared services Governance models Funding models Knowledge management tools ITSM Best practices Learn from Industry leaders Learn from UC Shared Services leaders and projects Participate in working groups to expand on current concepts Network with others in the UC System Give feedback and determine ways to continue to work together 11/24/2018
Questions