Geographic Porting Process : FRANCE Brief description or expansion of title Presenter’s name 24 November 2018 Presentation title

Required information on porting form Following details need to be on the porting form to request porting from the losing carrier: Customer information (name, address, SIRET number) Name of the losing Operator/ (e.g. OBS, SFR, BOUYGUES, etc.) Phone number (single number or number including the number range) Sign date and place Signature and company stamp (A porting form is valid 3 months) 24 November 2018 Presentation title

Porting rules Porting windows during working hours from Monday to Friday: Timeslots (CET) = 9:00, 9:30, 10:30, 11:00, 14:00, 15:30* The Switching team is on-call, so porting can also be scheduled during OOH, the weekend, or during bank holidays (if approved by the losing carrier) *15:30 timeslot not recommended on Fridays (if roll-back or support needed) Once the service is delivered (circuit/router/trunk), the Porting Desk can schedule the porting (they cannot do this before). We cannot schedule the porting without valid order. We cannot schedule the porting in less than 10 working days. 24 November 2018 Presentation title

Reasons for Refusal of Porting Request Wrong customer name or address DDIs not portable Missing DDIs (customer’s contract includes more than the given DDIs) Wrong Offer Code (MOP field) Wrong losing carrier Porting timeslot not suitable Duplicate order (MOP issue) In case of postponement, the porting request is valid for 90 days Missing customer’s signature Missing company stamp 24 November 2018 Presentation title

Port In Scenario 1 (Confirmation) Order raised in ordering systems Porting form is checked by Porting Desk Order Status: portable Request from Colt to the losing Operator Awaiting response from losing Operator Confirmation from old Operator Email confirmation sent to the customer 48hr before porting Port in on confirmed date 24 November 201824 November 2018 Presentation title

Port In Scenario 2 (Rejection) … Same Scenario 1 until request to the losing carrier Request is rejected by the losing Operator Analyse the root cause of the rejection Porting Desk informs the Customer about the rejection and asks for the missing information After clarification, a new request is sent to the losing Operator Awaiting response from losing Operator … Same as Scenario 1 from confirmation on… 24 November 2018 Presentation title

Technical part (D-Day) On D-day, the customer must call the Colt local switch technician to bring-to-service the circuit and to start the porting Colt calls the losing carrier and the range holder (if different) Colt migrates DDIs on Colt network Colt tests a sample of DDIs by Colt and OLO Colt asks the customer to test When the customer confirms the porting is successful, Colt sends a carrier announcement (APNF) Colt updates internal tools and databases and closes the order. 24 November 2018 Presentation title