How Do We Measure Soft Skill Acquisition?

Employers Consider Collaboration Key Gap in Workplace Competencies Source: 2011 ManpowerGroup Workplace Skills and Competencies Survey

Employers… Hire for hard skills (technical competencies), but fire for soft skills (workplace competencies) Suffer from “exact experience needed” syndrome Are replacing entry level jobs with technology, or integrating them into more complex positions Are experiencing difficulties filling their open positions (34% globally)¹ ¹Based on 2012 Manpower Talent Shortage Survey

Skills Comparison – Then & Now

Lessons Learned Obtain a complete “Job Success Profile” from each employer (not just the Job Description) Comprehensive training programs focus both on technical and workplace competencies, and include post-hire mentoring Sell the candidate to the employer using a well designed “Employment Profile” (not just a resume) Measure the acquisition of skills, and use certification and test results to prove the success of your training to the hiring manager

Job Performance Personality Inventory (JPPI) Scales Adaptable Agreeable Ambitious Autonomous Cautious Communicative Cooperative Decisive Dependable Emotionally Intelligent Energetic Extraverted Instructive Ability Interest Seeking Leadership Persuasive Planning & Coordination Problem Solving Resourceful Responsive Self-Confidence Self-Developing Sociable Socially Attentive Stress Tolerant

Translating Employer’s Requirements into JPPI Scales Collaboration/Teamwork = Cooperative + Socially Attentive + Dependable Interpersonal Skills = Communicative + Emotionally Intelligent Enthusiasm/motivation = Ambitious + Interest Seeking Presentation Skills = Communicative + Persuasive + Self Confident

JPPI Assessment

Sample Page from JPPI Report

Creating Enabling Environments for Youth

Thank You branka.minic@manpowergroup.com www.manpowergroup.com