State of the World and Evacuation Planning October 26, 2017

Is the world more dangerous today? Venezuelan Protests French Guiana Protests ISIS Discuss why the world is more complex Turkey Coup North Korea

Perception vs. Reality PERCEPTION IS IMPORTANT BECAUSE IT DRIVES THE DECISION MAKING PROCESS THE MOST PROBABLE INCIDENTS AREN’T WHAT YOU THINK… JUST BECAUSE IT ISN’T REALITY, DOESN’T MEAN YOU SHOULDN’T PLAN FOR IT PROACTIVE PLANNING CAN REDUCE NEGATIVE IMPACT AND COMPLACENCY EVENTS SHOULD NOT DICTATE THE PLANNING CYCLE REACTIVE APPROACH LEADS TO UNREALISTIC EXPECTATIONS Urgent vs. Precedence Trade time for risk Unrealistic expectations- State Department will evacuate us Data Analytics

Precipitating Events in a Complex World BUILD KNOWLEDGE IN COUNTRIES/REGIONS WHERE YOU OPERATE GEO POLITICS HISTORY FORCES THAT DRIVE OR INFLUENCE DECISIONS OF VARIOUS ACTORS JUVENAL HABYARIMANA Focus too much on quarterly reports, time value of money, management comes and goes Slow burn crisis MOHAMED BOUZIZI

Increasing Resiliency WHAT’S OUR PRIMARY OBJECTIVE AS SECURITY MANAGERS? REDUCE IMPACT TO BUSINESS OPERATIONS ENSURE SAFETY OF MOBILE WORK FORCE PLANNING! HELPS US IDENTIFY & UNDERSTAND FACTORS THAT IMPACT ABILITY TO RESPOND PLANS CAN’T EXIST IN A VACUUM SET REALISTIC EXPECTATIONS Planning helps you understand what’s feasible

Potential Challenges SCOPE OF EVENT PROVIDERS RISK ENVIRONMENT HOW MANY PERSONNEL ARE IMPACTED? RESOURCE AVAILABILITY PROVIDERS NUMBER OF PROVIDERS IN A PARTICULAR LOCATION DISTANCE BETWEEN PROVIDER AND IMPACTED STAFF RISK ENVIRONMENT FREEDOM OF MANEUVER AIR SPACE CLOSURE KEY INFRASTRUCTURE IMPACTED (E.G. AIRPORTS, ROADS, ETC.)

Escalation Planning SOCIAL UNREST Factor Driver Indicator Actions Popular Protests Economic Deterioration Protests Hamper Road Movement; Authorities permit protests Geographic Spread Further Economic Deterioration; Political Developments Protests away from traditional hotspots; outside capital city and impact commercial industry Violence at Protests Govt crackdown on protestors Frequent clashes w/ law enforcement; protestors killed Avoid vicinity of protests Evac Level: Preparatory Restrict movement within country Increase security at office site Secure transportation for staff Evac Level: Warning Same as above Suspend incoming travelers Evac Level: Stand By Knowing WHEN to evacuate is paramount Identify triggers that mark a steady decline in security environment List recommended actions at each stage of deterioration

Evacuation Management Plan KNOW HOW TO EVACUATE WHO’S INVOLVED? WHAT DO THEY DO? TOOL TO MONITOR/ASSESS WHEN TO EVACUATE COMMUNICATION PLAN CHAIN OF COMMAND/REPORTING STRUCTURE: LOCAL, REGIONAL, HQ HOW DO I COMMUNICATE W/ IMPACTED TRAVELERS? HOW TO ACTIVATE YOUR ASSISTANCE PROVIDER WHAT IF YOU CAN’T EVACUATE? STAND FAST OPTIONS STAFF CATEGORIES IDENTIFY NON-ESSENTIAL VS. ESSENTIAL STAFF VS. STAY BEHIND STAFF EXPATS (+DEPENDENTS) VS. THIRD COUNTRY NATIONALS VS. LOCAL NATIONALS VISA REQUIREMENTS MANIFESTS Test your ENS on a quarterly basis. What is the protocol if communications are down?

Local Evacuation Plan DETAILS THE ACTIONS AND MOVEMENTS REQUIRED TO SAFELY EVACUATE MEMBERS ON THE GROUND. PORTS OF DEPARTURE EVACUATION ASSEMBLY AREAS INTERNAL RELOCATION OPTIONS ROUTE ANALYSIS KEY CONTACT LISTS EVACUEE BRIEFINGS CHECKLISTS AND RELEASE FORMS COMMUNICATIONS STRATEGY

SPEAKER’S PAGE International SOS & Control Risks Regional Security Manager- Americas West Region Los Angeles, CA E-Mail: Frank.Tozzi@Intlsos-cr.com

THANK YOU !