Achieving mile high success through virtual tutoring and instruction Kirk Bradley kbradley@pensacolastate.edu Mike Johnston mjohnston@pensacolastate.edu

DID YOU KNOW? Mike Johnston in summer 2016: 146 student office hour visits 143 of these visits were virtual

Pilot Program Summer 2015 virtual tutoring offered to 4 math sections Business Calculus Calculus 1 Intermediate Algebra 26 Total Students 16 Total Students 23 Total Students 15 Total Students 88% Completion 81% Completion 83% Completion 87% Completion 45 Total Virtual Visits 38 Total Virtual Visits 19 Total Virtual Visits 44 Total Virtual Visits Give a brief overview of the presentation. Describe the major focus of the presentation and why it is important. Introduce each of the major topics. To provide a road map for the audience, you can repeat this Overview slide throughout the presentation, highlighting the particular topic you will discuss next.

Virtual Tutoring Data Mathematics Semester Date Courses # of hours # of trained tutors 2015.3 06-24-15 Pilot: All MAT1033, One MAC1105 Course; One MAC2311 Course 19.5 Hours: No evening hours 4 Tutors Trained   2016.1 08-17-15 All math courses except MAC 2311, MAC 2312, MAP 2302 36.5 Hours: 3.5 evening Hours 9 Tutors Trained 2016.2 01-18-16 All math courses 41 Hours: 10 evening hours 11 Tutors Trained 2016.3 06-01-16 30 Hours: 10 evening hours 2017.1 08-15-16 38 Hours: 12 evening *Virtual Tutoring Coordinator Hired *9 Tutors Trained Give a brief overview of the presentation. Describe the major focus of the presentation and why it is important. Introduce each of the major topics. To provide a road map for the audience, you can repeat this Overview slide throughout the presentation, highlighting the particular topic you will discuss next.

Virtual Tutoring Usage Spring 2016 Fall 2015 Anatomy Chemistry Math Total Class Subjects 2 4 12 11 Total Hours Used 32.7 137.9 1020.9 32.6 26.3 658.9 Total Visits to the Lab 104 156 1782 118 121 1685 Total Students who Used the Service 74 76 364 42 53 571 Average Use (minutes/visit) 18.8 53.0 34.4 16.6 13.0 23.5 Give a brief overview of the presentation. Describe the major focus of the presentation and why it is important. Introduce each of the major topics. To provide a road map for the audience, you can repeat this Overview slide throughout the presentation, highlighting the particular topic you will discuss next.

Virtual Tutoring Results (Fall 2015) 70.11% of student who used virtual tutoring successfully completed their math course. 64.90% of students who did not use virtual tutoring successfully completed their math course

Developmental Mathematics I Results Tutoring Utilized virtual tutoring Did not utilize virtual tutoring Students That Passed MAT0018 45.45% 41.85% Students That Did Not Pass 41.08% Withdrawals MAT0018 9.09% 17.39%

Developmental Mathematics II Results Tutoring Utilized virtual tutoring Did not utilize virtual tutoring Students That Passed MAT0028 57.58% 48.20% Students That Did Not Pass 30.30% 40.42% Withdrawals MAT0028 12.12% 11.38%

Intermediate Algebra Results Tutoring Utilized virtual tutoring Did not utilize virtual tutoring Students That Passed MAT1033C 73.91% 54.86% Students That Did Not Pass 11.60% 28.70% Withdrawals MAT1033C 14.49% 16.44%

College Algebra Results Tutoring Utilized virtual tutoring Did not utilize virtual tutoring Students That Passed MAC1105 69.16% 63.20% Students That Did Not Pass 19.63% 20.3% Withdrawals MAC1105 11.21% 16.52%

Plane Trigonometry Results Tutoring Utilized virtual tutoring Did not utilize virtual tutoring Students That Passed MAC1114 78.57% 57.41% Students That Did Not Pass 7.14% 22.22% Withdrawals MAC1114 14.29% 20.37%

Pre-calculus Algebra Results Tutoring Utilized virtual tutoring Did not utilize virtual tutoring Students That Passed MAC1140 91.67% 67.50% Students That Did Not Pass 0% 19.38% Withdrawals MAC1140 8.33% 13.13%

Calculus with Business Applications I Results Tutoring Utilized virtual tutoring Did not utilize virtual tutoring Students That Passed MAC2233 100% 83.13% Students That Did Not Pass 0% 7.23% Withdrawals MAC2233 9.64%

Analytic Geometry and Calculus I Results Tutoring Utilized virtual tutoring Did not utilize virtual tutoring Students That Passed MAC2311 80% 65.38% Students That Did Not Pass 6.67% 11.54% Withdrawals MAC2311 13.3% 23.08%

Elementary Statistics Results Tutoring Utilized virtual tutoring Did not utilize virtual tutoring Students That Passed STA2023 90.91% 73.19% Students That Did Not Pass 4.55% 14.45% Withdrawals STA2023 12.35%

Lessons Learned Coordination and planning is critical to program success 1 Learn to manage the flow of students 2 Work collaboratively with your learning management system team 3 Measure student usage 4 This is another option for an Overview slide.

Implementation Strategies Equipment Needs and Costs Waacom Tablet ($50-125) Computer with triple monitors ($1500) Logitech webcam ($30) Open-source screen sharing software (Free) Microsoft OneNote 1 Identify a way to distribute the access link 2 Identify and train tutors! (this step is critical to success) 3 Schedule hours to reflect student needs (for us night and weekend hours were critical) 4 This is another option for an Overview slide.

Achievement Milestones Learning Management System was used to create the virtual the tutoring shell. All students enrolled in a mathematics course had access 1 A link using open-source virtual conferencing software gave students free access to live virtual tutoring 2 Screen capture software was used to record sessions for student review 3 Many times “special” sessions were created for extensive and time consuming topics 4 Many students felt more comfortable not having face to face contact. Tutoring services provided easy access for students. 5 This is another option for an Overview slide.

Microsoft Engineering Excellence Example Virtual Tutoring Shell: Microsoft Confidential

HOW IT WORKS! LIVE TUTORING SESSION DEMONSTRATION Microsoft Engineering Excellence HOW IT WORKS! LIVE TUTORING SESSION DEMONSTRATION Microsoft Confidential

TABLE DISCUSSION ACTIVITY Microsoft Engineering Excellence TABLE DISCUSSION ACTIVITY Microsoft Confidential

Microsoft Engineering Excellence Questions? Microsoft Confidential