Lesson 1- Operations Management

Lesson 1 – Operations Management Objectives: Explain the purpose of Operations Management Understand the role of an operations manager Learn how the basic functions of management apply to Operations Management Identify the basic product development phases

Operations Management Their focus is on the product: Operations Managers Like other managers, they plan, organize, lead or direct, and evaluate or control Their focus is on the product: Designing Producing Testing Packaging

Types Operations Managers Some Operations Management roles include: Human Resources Accounting Engineering Manufacturing

Operations Planning Product Design Scheduling Process Improvement

Operations Planning- Product Design Product designs starts with an idea. Concept is approved and specifications (“specs”) are created Management approves the specs Detailed drawings are created Scale models or prototypes are built Product is manufactured

Operations Planning- Scheduling Who? Where? What? Why? When? Operations managers create and maintain project schedules to keep track of who’s doing what, where and when.

Operations Planning- Process Improvement Repetitive processes for actions (ex. product design to quality control or the customer support process) can be examined and adjusted to create the best product in the most efficient manner, and at the lowest possible cost.

Organizing Operations managers keep production moving and on-time, organize production schedules, team schedules, delivery deadlines, quality assurance and quality control reviews, and final product packaging

Other operations management tasks may include: Organizing Other operations management tasks may include: Ordering materials Ensuring manufacturing has the proper tools Organizing teams

Leading and Directing Product Managers Know everything about the product Responsible for products success and marketability May or may not lead a team or staff Sometimes make tough calls about their products to protect the company Follow a product through its lifecycle

Evaluating and Controlling Guarantee products meet company guidelines and customer expectations Quality Assurance teams (or “QA”) Perform random inspections on product Test and evaluate products Test effectiveness of processes Give feedback for improvement Quality Control (or “QC”) Inspect every product produced Destroy defective products

Lesson 1 – Operations Management Summary: Explain the purpose of Operations Management Understand the role of an operations manager Learn how the basic functions of management apply to Operations Management Identify the basic product development phases