Definition: Communication without the use of spoken language. Nonverbal communication includes gestures, facial expressions, and body positions (known collectively as “body language”), as well as unspoken understandings and presuppositions, and cultural and environmental conditions that may affect any encounter between people. Goal:

Elements of Communication Non Verbal communication serves to drive our conversation in a particular direction. Knowing the powerful reaction that your body language, words, and tone of voice can be is a particularly useful tool in business communications. Elements of Communication Only 7% of communication is received by the listener as intended by the speaker conversations are based off the words you are saying. 38% of messages are processed based on your tone of voice. As the saying goes…”It’s not what you say; but how you say it!“ 55% of all messages received and processed by your brain are based on your body language. This means that it is imperative that you are aware of the way you look when communicating. The words you say mean nothing to your audience unless they are matched to your tone of voice and more importantly, your body language. Red slide -For example, you can say that you forgive someone while they are apologizing, but if your voice is not expressive of the emotion you are trying to convey, the meaning behind your words will be lost. This low percentage means that saying the words “I forgive you” means little when your tone and body language do not reflect forgiveness. Blue Slide-Continuing w/the forgiveness example -if your tone of voice expresses a lack of enthusiasm when accepting the apology, the meaning will get lost. You must sound forgiving and understanding if that is what you want the other person to feel. Ultimatley, when communicating with someone, if your voice is not expressive of the emotion you are trying to convey, the meaning behind your words will be lost. Gold Slide –If your body language doesn’t ‘line up’ w/your words – your audience won’t believe your meaning or sincerity. For example, Back to the Forgiveness scenario -if you have your arms crossed over your chest, this puts up a barrier between you and the other person. Their brain will not accept your forgiveness because it doesn’t look like you are open to their apology. (read final take away)

Effective communication is important in business regardless of company size, industry or position. Since the global economy is comprised of many cultures, languages and ethnic backgrounds; actions can communicate as much or even more than what is actually said. Below are the most important non-verbal actions to make sure that the message you are attempting to communicated is received accurately. Body language or the way you move or stand can convey how you really feel about something more than words in some situations. There are many ways to interpret even how you walk or stand. Additionally, there are several factors that can influence perception such as intensity, pace or timing. To avoid confusion you should strive to be consistent in how you act or react in professional-situations. psychology.about.com/od/nonverbalcommunication

Gestures can help you reflect your level of interest, energy or attitude. One of the gestures used most often in business is the handshake. Below are the two most reconized gestures throughout the world. A Handshake is one of the few forms of contact that is acceptable in a majority of cultures and business environments, so it can be used to create a strong or weak first impression. Smiles are an important facial expression. They show a vast array of emotions. Smiles can, however, be overused. Smiles can mean that someone is pleased; or that someone is aiming to please. This should be considered…Which are you communicating???? Tips for a good handshake – Demonstrate w/someone… Hold the person's hand firmly. Shake web-to-web, three times maximum. Maintain constant eye contact. Radiate positive aura. Smiles - They show interest, excitement, empathy, concern; they create an upbeat, positive environment – when used in a business setting: To gain and increase respect, first establish your presence in a room, then smile. It is far more professional than to enter a room giggling or "all smiles." psychology.about.com/od/nonverbalcommunication

Appearance is everything. Often what is noted first when you enter the building or meeting is your overall appearance. It is just as important to adhere to company dress code as it is to know your job function. People may perceive it as a lack of respect or motivation if you are under-dressed or sloppy in your overall appearance. In contrast, it can also be seen as intimidating if you are overdressed. Although standards on business attire have changed considerably over the years; many companies and industries still tend to be more conservative.

How to make Non-Verbal Communication work for you There are certain things that that can be done to make body language, gestures and appearance work for you. Start by unifying your message. Gauge your audience and know whether or not they care about what you are saying. You don't always have to be a good speaker, if the audience feels there is good communication, they will listen and enjoy the speech. Strike a balance between cool, flat or disinterested and melodramatic or over-the-top. Try to make the other person feel comfortable in their attempt to speak with you by remaining in the moment and responding accordingly. Lean a little when conversing. Don't be rigid. Practice making eye contact with random people every day while going about your normal activities. Making eye contact is a vital point to interpersonal talking between people, and it helps to regulate the flow of communications. When on the receiving end of verbal communication, try to notice if the persons words and movements match, especially if the person is attempting to persuade you to do something. It is easy to get distracted by the other parts of the sender’s message when trying to make a decision. Know your material so well that you need only memorize the flow of ideas. You’ll find the words and gestures will spring forth spontaneously. When communicating with someone, especially in the workplace, focus your attention, thoughts, and presence on the message. Also, you will be giving more respect to others simply by being more focused. You can also use the knowledge of non-verbal communication to refine your message . They will also give good recognition and applause for the effort. By unifying your message, other events going on around you, either externally or internally, will have less of a chance to contaminate your message. You always want convey that you are an approachable individual, friendly and receptive to ideas. All of these tips, put together will make a big difference in how your message is communicated. psychology.about.com/od/nonverbalcommunication

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