Chapter 31 On the Job 2016 Edition Designingbeautyacademy.com

* commit to personal rules - conduct * first job: prioritize goals * commit to personal rules - conduct - behavior * guides you through career

Moving from School to Work * needs of the salon and clients - ahead of your own * be on time * perform - services - functions Nmmu.ac.za

Cannot just take the day off - inconveniences clients ~ may not return - coworkers ~ resentful

-determine the position that is right for you Out In The Real World -determine the position that is right for you -evaluate your skills

Thriving in a Service Profession * career revolves around - servicing clients *majority - truly appreciate your work *show their appreciation -with their loyalty

Points to guide you Put other first * needs of salon and clients Be true to your word * tell the truth * do what you say you will

Be punctual * on time is respectful Be a problem solver * find ways to resolve Be a lifelong learner * interesting directions

Salon Teamwork * practice and perfect - people skills - team player Strive to help Pitch in * needs to be done

Share your knowledge *also be willing to learn from coworkers Remain positive Become a relationship builder * working relationships Be willing to resolve conflict * work constructively -valued member

Be willing to be a subordinate * beginners - down in pecking order Be sincerely loyal * salon/management * staff/clients

The Job Description * behave appropriately * perform services * conduct business professionally * document outlines - duties and responsibilities - particular position

Fulfill these duties: * future at salon * financial rewards Outlines: * attitudes expected * opportunities that are available

set salary (not hourly) *overtime-more than 40 hours Compensation Plans Salary (hourly rate) * best way to start out * slightly higher than minimum wage *** flat rate - $ per hours worked set salary (not hourly) *overtime-more than 40 hours

Not in 2012 edition FYI * high points * low points * guaranteed $ -protect you in slow periods

Commission * percentage of revenue salon takes in * offered once employee has built up a loyal clientele * direct result of amount of service $ you generate * based on percentage - range 25 - 60 %

* depends - length of time - performance levels * until at least 2 years of service: - may not be able to make a living on straight commission

Salary Plus Commission * receive both * motivates - more services - increasing productivity

Tips * tipping policy * no-tipping policy * usual-15% * tracked and reported - on income tax return * beneficial for loan/mortgage

Employee Evaluation * ask for feedback ~improves technical abilities ~customer service skills * ask senior stylist - sit in on client consultation ~ where to improve

* manager observe - technical skills - ways to work more quickly and efficiently * evaluate skills selling retail products * benefits your learning process

* someone who has the kind of success you want Find a Role Model * someone who has the kind of success you want ~ What do they do? ~ treat clients ~ treat staff/manager ~ book appointments ~ continuing education ~ formulate color

~ attitude toward work ~ handle crisis/conflict ~ go to these professionals for advise ~ If having a problem, listen not argue ~help from skilled, experienced co-workers helps you achieve your goals

Managing Your Money Requires financial understanding and planning *plan for the future In a corporate structure: *health and dental insurance *retirement accounts *savings accounts Others must plan on for these on their own

Repayment of Your Debts Responsible adults: *pay back their debts Defaulting *serious consequences to your credit Know what you owe *what you earn Make informed decisions about where your money goes

Reporting Your Income When you receive your paycheck -taxes/deductions removed Completing yearly state taxes -report tips and other income (weddings, private residence, parties) Serious legal consequences for not reporting -fines/jail time -decreasing your borrowing power -reduces amount of Social Security benefits Lowers federal loans/grants available

Personal Budget Create a personal budget Can be simple to extremely complex Depends on your needs *standard monthly expenses Keep track of where your money goes Plan ahead (bigger expenses) Stick to a budget

Giving Yourself a Raise Spend less money *increase at end of month ~invest, save or pay down debt Work more hours *salon is busiest *come early *stay late Increasing service prices-when client base is established *each year or two-reasonable amount Retail more-makes you more money

Take a few minutes and complete the Personal Monthly Budget Worksheet (not in book-use handout) for some items-estimate- example #8.

Seek Professional Advice Seek out advice of experts Reduce credit card debt Invest/retirement options Be an informed consumer Read bullets

Discover the Selling You Enormous opportunities Ticket upgrading/upselling services *recommending and selling additional services Retailing *recommending and selling products to clients for at-home care

Principles of Selling Feel good about providing valuable services Success in sales: *ambition *determination *pleasing personality *sell yourself Clients must like and trust you Every client-potential purchaser

Recognize clients needs and preferences *foundation for success Be familiar with features and benefits Recommend only what the client really needs Adapt your approach Be self-confident Generate interest and desire

Never misrepresent your services or products Do not underestimate client’s intelligence Deliver sales talk *relaxed friendly manner *demonstrate use Do not oversell

*maintenance-nails, hands, feet Psychology of Selling Figure out the reasons that might motivate someone to buy *vanity *personal satisfaction *solve a problem Offer honest and sincere advice Best interests of client *first consideration Ask every client *maintenance-nails, hands, feet Focus On!!! 1070 Activity

Discuss products as you are using them Place products in client’s hands Advise-personal benefit *manageability *longer-lasting haircolor Keep retail area clean, well-lit, and appealing Inform client’s about promotions or sales Inform about merits of using professional products-offer quick styling lesson

Keeping Current Clients and Expanding Your Client Base *comes back to you Birthday cards Provide consistently good service Be reliable Be respectful

Be positive Be professional Use e-mail addresses/social media Business card referrals Local business referrals Public speaking

Rebooking Appointments Get client back while still in salon Talk to him/her Ask questions/Listen carefully to his/her answers Talk about condition of their hair Hairstyling habits at home Benefits of regular salon maintenance

On Your way Getting started *steep learning curve Practice makes perfect Generous and experienced professionals *teach you tricks of the trade

Commit to perfecting technical and customer service skills Always be willing to learn Reap the amazing benefits