The Discipline of Reflective Leadership Hanging The Mirror: The Discipline of Reflective Leadership

REVENUE - SERVICE CHAIN Employee Ownership Employee Satisfaction Culture Leadership Revenue Customer Loyalty Customer Satisfaction Quality of Services Leadership Leadership Culture Employee Satisfaction REVENUE - SERVICE CHAIN Employee Ownership Quality of Services Customer Satisfaction Customer Loyalty Revenue

Employee Satisfaction Culture Leadership Leadership Employee Satisfaction Quality of Services Customer Satisfaction Customer Loyalty Revenue

Employee Satisfaction Culture Leadership Leadership Employee Satisfaction Quality of Services Customer Satisfaction Customer Loyalty Revenue

Employee Satisfaction Culture Leadership Leadership Employee Satisfaction Quality of Services Customer Satisfaction Revenue

Employee Satisfaction Culture Leadership Leadership Employee Satisfaction Quality of Services Customer Satisfaction Revenue

Employee Satisfaction Culture Leadership Leadership Employee Satisfaction Quality of Services Customer Satisfaction Revenue

Employee Satisfaction Culture Leadership Leadership Employee Ownership Employee Satisfaction Culture Leadership Leadership Revenue Customer Loyalty Customer Satisfaction Quality of Services

Above the Line Below the Line Behaviors Skills Techniques Actions Attitudes Assumptions Values Beliefs Below the Line

Above the Line Below the Line IN USE ESPOUSED Behaviors Skills Techniques Actions Attitudes Assumptions Values Beliefs IN USE ESPOUSED Below the Line

Knowledge Choice Perceptions

Knowledge TECH HUMAN

Choice S R

Perceptions

Knowledge Choice Perceptions

Knowledge IN USE Vision Recognition Communicate Conversation Employee Ownership Employee Satisfaction Culture Leadership Revenue Customer Loyalty Customer Satisfaction Quality of Services Vision Recognition Communicate Conversation Relational Dignity/Worth Listening Involvement Knowledge IN USE

Knowledge Vision Recognition Communicate Conversation Relational Culture Leadership Vision Recognition Communicate Conversation Relational Dignity/Worth Listening Involvement Knowledge Employee Satisfaction Employee Ownership Revenue Customer Loyalty Customer Satisfaction Quality of Services

Definition of Management work done authority objectives people

98% 65% 33%