UK Card Fraud Conference 2012 It’s all a matter of trust Paul Lucraft – Conference Organiser

WELCOME

HOUSEKEEPING Please be prompt Turn off or mute mobile phones Breaks Lunch Participate Press Help – do ask if you need assistance

Conference Theme It’s all a matter of trust Traditional role of banks has been to be trusted, custodian of assets and guarantor of integrity of payments Solid, reliable, dependable...

Values tarnished? Confidence eroded Image impaired Customers no longer so loyal Bank’s seen as slow to adapt?

Where are we headed? The pace and direction of change Disruptive competition Do we understand the new challenges? When and what to follow?

Is it all calm ahead?

Or do we think it could be stormy?

Use this conference Ask questions Challenge the norms / test the presenters! Make connections Inform and educate Enjoy yourself!