Future of the Information management Andrew Graham Director Sales EMEA Future of the Information management IBT@DMSEXPO

Enterprise Apps Server Architecture Devices Operating System SCM CRM Server Architecture Devices Operating System Original slide concept from Cisco

…and by 1990, most record handling will be electronic” Paperfree “..the use of paper in business for records and correspondence should be declining by 1980,… …and by 1990, most record handling will be electronic” 1975 “...global consumption of office paper more than doubled in the last two decades of the 20th century...” 2012

You have to kick the paper out of the process! Paper reduction is part of business improvement campaigns: 75% yes Have a specific policy or maxim to “Drive paper out of the business”: 27% yes

Mobile & Social

Capture at the Periphery Are forms and documents currently captured in any of the following places for use in your key business processes? % of Organizations Customer self-service and mobile set to grow. Twice as many orgs planning mobile capture as doing it now. ©AIIM 2013 N=326

Mobile Capture 76% have no mobile-enabled processes: 24% haven’t even thought about it, 20% have “security reasons” or feel it adds no value 32% have evaluated it but not made a move. Just 3% actively look at every process with a view to mobile-enabling it ©AIIM 2012

Tablet Capture In 5 years time, 33% of orgs, expect to see “half or more” of their employees using iPads, tablets or digital clipboards for filling in forms

Inputs Outputs Process All organizations make use of processes to get things done – most of which require paper or electronic information to work. Inputs Outputs

enterprise content held in non-ECM business systems Data Chaos Where is my data? 50%+ have of their enterprise content held in non-ECM business systems 61% Finance ERP HR

33% 52% Believe administrative staff in their organization would be Complete Integration Let’s join forces 52% Believe administrative staff in their organization would be 33% Real benefit comes from integrating ECM and Business Processes together Process more productive if their processes were work-flowed using scanned forms and documents, with automated data capture.

What are people integrating? Customer invoices Government Records Loan origination ECM Legal Contracts Insurance Claims

Oh, and we need it on mobile For customer processes BUT ONLY 75% 32% consider mobile technologies to be important or extremely important Provide mobile access to ECM content

Have you considered Open Source? to make integration easier? Other Considerations Legacy Data Do you need to integrate to Are you using Have you considered Open Source? CMIS to make integration easier? Cloud What about using the to share content?