2012 LENOVO. ALL RIGHTS RESERVED. 1 ACCIDENTAL DAMAGE PROTECTION Lenovo EMEA Services

2012 LENOVO. ALL RIGHTS RESERVED. 2 ACCIDENTAL DAMAGE PROTECTION (ADP) What Is It? Accidental Damage Protection protects notebooks and tablets from damage due to common accidents like drops, spills, electrical surges or failure of the integrated screen. If the system is not damaged beyond repair, the users PC is returned after being restored by certified Lenovo technicians. If repair is not possible, the entire system will be replaced at no additional charge. How Can It Help Your Customer? Accidental Damage Protection is the solution for IT departments who must constantly focus on two key factors: Continuous cost reduction Continuous workforce productivity Convenience: Maximizes Uptime, Gets Your Customers and Their PCs Back to Work ADP saves an average of 28% relative to the cost of repairs without coverage

2012 LENOVO. ALL RIGHTS RESERVED. 3 Questions to ask that uncover the opportunity for ADP ADPCONVERSATION STARTERS What is the size of your mobile install base? Is it safe to assume you see systems coming with accidental damage that is not covered under warranty? More mobile users means more damage not covered by warranty. Without ADP, the cost of repair or replacing PCs is increasingly expensive. How do you budget for unexpected repairs? Do you have budget set aside for systems that you need to replace? Budgeting for unexpected repairs is challenging. ADP enables you to eliminate the uncertainty of having to cover unexpected PC repair and replacement costs. How do you currently handle repairs for your employees PCs? What about the spare parts and inventory needed to fix them? With ADP, there is a predictable repair turnaround time and purchase and management of spare parts inventory can be kept to a minimum.

2012 LENOVO. ALL RIGHTS RESERVED LENOVO CONFIDENTIAL. ALL RIGHTS RESERVED. 4 BUSINESS PARTNER RESOURCES

2012 LENOVO. ALL RIGHTS RESERVED. 5 SERVICES SUPPORT CENTER Help and assistance with selling Lenovo Services Currently English only Dedicated team of services agents Service selection, part numbers All questions regarding Service offerings Mon – Fri 09:00 – 17:00 CET / 08:00 – 16:00 UK Web chat:

2012 LENOVO. ALL RIGHTS RESERVED. 6 Looking for a Part Number? Need help or have a question? Want more information on a particular offer or need a brochure? Need to register a service upgrade? Lenovo Quick Pick Visit the Services Sales Support Center Visit the Lenovo Partner Network Visit the Lenovo Warranty Registration Site RESOURCE GUIDE

2012 LENOVO. ALL RIGHTS RESERVED. 7