Organization of the Workshops 21 June 2018 National Palace of Culture Sofia, Bulgaria

Workshops at the EUPAN DG Meeting Innovative policy labs New methods for effective selection and recruitment Improving service delivery standards The role of SGs in organizational development and internal coordination EUPAN

Workshop on Innovative Policy Labs 1 Summary of the findings from the questionnaires on Innovative Policy Labs. 2 Discussion on theoretical aspects of innovation in the public sector 3 Sharing good practices from EU Member States 4 Review of successful projects 5 Challenges for fostering public sector innovation in the future. WORKSHOP MODERATOR Mr. Radoslav Milanov

Workshop on New Methods for Effective Selection and Recruitment 1 A review of and discussion on existing recruitment methods and instruments 2 Use of psychometric testing for assessing the general competencies 3 Good practices for innovative recruitment and selection methods and tools 4 Possible combinations of various recruitment methods and tools 5 Current capability gaps and potential for joint capacity building and knowledge transfer. WORKSHOP MODERATOR Mr. Vihar Georgiev

Workshop on Improving Service Delivery Standards 1 Summary of the findings from the questionnaire on the Citizen’s Charters and Service Delivery Standards 2 Characteristics of the various models 3 Exchange of good practices and experience 4 Possibilities for further cooperation within the EUPAN on common service delivery standards. WORKSHOP MODERATOR Ms. Gergana Koleshanska

Workshop on the Role of SGs in Organizational Development and Internal Coordination 1 Summary of the findings from the questionnaire on the status and role of the Secretary General 2 Review of the characteristics of the various models 3 Exchange of experience and views on the issue 4 Discussion on the organizational aspects of the role of the SG in the public administration WORKSHOP MODERATOR Mr. Krassimir Bojanov