Product Training November 2018 2degrees

Key training for November Pool Plans Incentives Broadband Launch Boost your customer numbers Bonus and Referral rewards Start talking to potential customers

Multiple service bundles Maximise value & bonuses Maximising 2degrees Mobile Sales Bonus Offer to pool plans for Better Value & Unlimited Calls & Text Opportunity to double your points & residuals for every mobile customer! Multiple service bundles Carryover data Calls & SMS to AUS & NZ IBOs rewarded through new IBO Incentive Program Maximise value & bonuses HINT: Pool Plans are a great differentiator from Spark & Vodafone and are a great way to save customers a heap of cash!

Overview of plans Need more info? Plan grid found in Pacific Compass Customer Survey Forms 2degrees Accreditation (mandatory) Mobile essentials training 2degrees sign up webinar New Pool plans available! Resources: 3. Before an IBO can sell the 2degrees opportunity, they MUST complete the 2degrees Mobile accreditation training. This involves watching training modules to get up to speed on all the key points and successfully completing a short multiple choice quiz where 4 out of 5 questions must be answered correctly to pass. IBOs can complete the quiz as many times as they need to in order to pass. 5. Sign up webinar - Guides you through each step of the sign up journey Provides important information to help your customer sign up with minimum fuss Will help you receive your points and residuals as quickly as possible!

Ensuring customers complete the form correctly Customer details must be identical match to receive compensation Important that the customer details entered in on the Mobile page of your Direct StoreFront or the ACN customer website exactly match the details they enter when they click through to the 2degrees website to ensure you receive compensation.

Promote additional services Additional services for family Cross-sell mobile broadband IBO Rewards Up to 3 customer points per mobile service Compensation for up to 24 months Residual of 50% of monthly plan fee for up to 24 months Up to 1 customer point and billable revenue for mobile broadband Ease of qualification Great opportunity to boost your points When having the conversation with a customer you can either do the bare minimum & sell a single service or by asking a couple of simple questions like “Does anyone else in your family have a mobile? ” and “Do you have a tablet?” you can maximise the earning potential from each & every customer.

Single Connect Family Share Pool Plan Grow your customer base with Pool Plans Single Connect Credit check on the account holder Ability for connection to have Interest-free MRO and Trade Up Have to be on $55 or $70 plan to get unlimited calls and Text to NZ and Aussie Family Share Keep ownership of the account Choose to share unlimited calling & text and/or data Cannot have Interest-free MRO Pool Plan One account – easy and convenient Ability for each connection to have Interest-free MRO and Trade Up Credit check on the account holder only Unlimited NZ and Aussie calling and text – Share the data from the Pay Monthly Carryover Plan The big value that Pool Plans provide Unlimited calls and text in NZ and to Australia! Plus unlike Family Sharing, each plan can is eligible to attach a Handset subject to credit score.

Benefits of Pool Plans Bigger savings with 2degrees – much cheaper than Spark & Vodafone! Unlimited calls & texts across Pool Plans Ability for Pool Plans to have handsets Increased Credit approval rates for Pool Plans! Need more info? Pool Plans FAQs Pool Plan Customer flyers Compensation Plan How Does it Work? A customer needs to set up one Pay Monthly Carryover Plan on either a $55 or $70 Carryover plan, which will then allow up to three $25 Pool plans to be signed up under the same 2degrees customer account. This means that 4 members of a household, group of friends, or even a business (under a personal account) will each have a mobile connection, and will only have to pay $25 for each additional service (plus any handset costs). An example would be that Grace a New ACN customer signs up a $70 Carryover Plan and then decides to add 2 additional Pool services for her children, Jack & Sarah. To access Unlimited calls, Text & such a generous data inclusion normally this would have meant the customer would need to sign up to 3x $55 Carryover Plans at a cost of $165. The new pool plans would save Grace a huge $45 per month!

New Pool Plans $70 $25 $25 50GB* Data Unlimited Text & Unlimited Calls (In NZ and AU) $70 Pay Monthly Plan $25 Pool Plan $25 Pool Plan * Double data for first 3 months How Does it Work? - A customer needs to set up one Pay Monthly Carryover Plan on either a $55 or $70 Carryover plan, which will then allow up to three $25 Pool plans to be signed up under the same 2degrees customer account. This means that 4 members of a household, group of friends, or even a business (under a personal account) will each have a mobile connection, and will only have to pay $25 for each additional service (plus any handset costs). An example would be that Grace a New ACN customer signs up a $70 Carryover Plan and then decides to add 2 additional Pool services for her children, Jack & Sarah. To access Unlimited calls, Text & such a generous data inclusion normally this would have meant the customer would need to sign up to 3x $55 Carryover Plans at a cost of $165. The new pool plans would save Grace a huge $45 per month!

$70 Pay Monthly Carryover Plan $70 Pay Monthly Carryover Plan How our Pool Plans compare to Competitors Vodafone Spark $25 Pool Plan $70 Pay Monthly Carryover Plan 25GB Data Pool $25 Pool Plan $70 Pay Monthly Carryover Plan $0 25GB Data Pool Features If three people: $79.99+ $19.99+$19.99= $119.97 You can add up to 4 additional Red Share plans or up to 5 additional Tablet Share plans to an eligible Red plan My First Phone allows you to get a premium smartphone Interest-free MRO on your bill You can allocate the amount of data your kids use each month with data controls. Unused data is lost Features: Total plan cost = $120 Unlimited talk and text to NZ and Aussie 25GB of Carryover data to share Ability to get handset on Interest-free MRO for each connection Ability to get Trade-Up for each Interest-free MRO connection One account to manage for three connections Current as at 27/09/2018

You MUST complete a Smart Sheet Customer Claim for EVERY POOL ORDER Pool Plan Customer Sign-up Process Customers call 0508 226 000 and follow the prompts to order over the phone Important! Customers will need to supply IBO ID, IBO first and last name on the call Customers need to record their order number and service number to pass to you, their IBO. You MUST complete a Smart Sheet Customer Claim for EVERY POOL ORDER Customer Sign Up Customer’s wanting to add a Pool plan to their existing account, as well as New to 2degrees customers looking to sign up a Carryover Plan and a Pool Plan together will need to call 0508 226 000 and follow the prompts. Important! Customers will need to supply IBO ID and IBO First & Last Name over the phone to the telesales agent and record their order number and service number to pass to you their IBO. IBO Order Allocation & Missing Customer Claims Following sign up IBO’s will need to enter their own details plus the customer order number & service number in our new Smart Sheet Claim form. This will need to be done for all new orders, and IBOs won’t be recognized for Pool Plans unless they fill out this Smart Sheet. If after 3 Business days from filling out the smart sheet, you haven’t seen the order in your Personal Customer List Please raise a missing customer claim form

Latest 2degrees Promotions The following offers are designed for customers hungry for more data; Free 10GB Offer: Offer only available if you buy a smartphone and have 10 an active Carryover Combo; or 2) a $40+ Carryover plan and Interest Free Option. 10GB valid for 1 month but can be carried over for up to a year with an active Combo or Plan. T&Cs apply. 24 hours free unlimited* mobile data: *Fair Use applies. Personal NZ data usage only, excluding tethering or mobile Wi-Fi hotspots. Free Data Offer: Join 2degrees on any Carryover Plan or Carryover Combo by 22 July 2018 to receive 24 hours of free mobile data. 24 hours of free data is made up of 2 x continuous 12 hour sessions. To redeem offer download and register for the Data Clock app. Sessions must be activated by 12pm 22 July 2018 or it expires. One per customer. Only available on eligible smartphones. Offer not available in conjunction with any other promotion. See 2degrees.nz for full T&Cs and the Data Clock app for details.

New Incentive scheme! New referral program $10 per new service connected

How many people are you looking to sign up today? Sales Conversations For $47.50 per person you get 25GB of shared carryover data and unlimited calls and text for two people. How would you like to be able to have your plan and your partner’s onto one account, and also enable you to get a mobile phone each on Interest-free MRO? How many people are you looking to sign up today? What would it mean for you to not have to top up your partner’s prepay with Spark? With 2degrees Pool plan managing your account will be easier by having to pay only one bill. How many people in your household have a mobile phone that you pay for? For $40.00pp get 10GB of shared carryover data and unlimited calls & texts for two people. Here are some suggested hooks to get your customers interested in the New Pool plans and the massive savings you’ll be able to present to your customers!

Broadband Launch Phases TOP TIP Submit Broadband Missing Claims via IBO Enquiry Form during IBO Launch IBO Launch Customer Launch IBO Self Sign up available 2 October 2018 Customer Sign up available Late November 2018 Focus on: Sign Up Process Connection Process Customer Support Focus on: Simple Customer Sign Up Smooth Connection Stellar Customer Support Focus is upon having a quality customer experience and ensuring operational processes are right before full production launch. Legacy Fixed Wire and Broadband shutdown. For the trial period running from 2nd October, IBO’s will be able to put orders through for their own homes and or small business’s. We are restricting sales to IBO’s in this trial period to ensure we get the process, and customer experience correct, so that we are providing the best possible opportunity for IBO’s to build their businesses and customer base over time. We’ll be relying on you and your teams for feedback during this period, and will be looking to make improvements so that our customer sales launch in November is an absolute success! For missing claims for Broadband orders, please submit these via the general IBO Enquiry form, not the Mboile missing customer form. We will have a Broadband missing claim form for the full customer launch, but during the trial IBO launch we’ll be utilizing the general IBO enquiry form for these claims.

Plans & Compensation 30% of monthly plan fee* 30% of monthly plan fee* 80GB Plan $75 per month 12 month contract Unlimited Data Plan $85 per month 12 month contract Ultimate Unlimited $110 per month 12 month contract $65 for 2d Mobile Customers $75 for 2d Mobile Customers $100 for 2d Mobile Customers 1 customer point 2 customer points 30% of monthly plan fee* 2 customer points 30% of monthly plan fee* * For customer duration up to 24 months Unlimited data is 100 download, 20 upload – VDSL and Fibre Ultimate Unlimited is 900 down, 400 up only available on Fibre

Broadband $200 joining credit Get a $200 joining credit with the 12 month $85 Unlimited Data Plan or $110 Ultimate Unlimited Plan until 5 November 2018 New referral program $10 per new service connected