Quality Assurance and EFQM Merav Yiftach and Yoel Finkel, UNECE/ILO, Meeting on Consumer Price Indices, Geneva, May 2008. Quality Assurance and EFQM in the Israeli CPI

What is in the paper Introduction Quality assurance and EFQM in CPI Applying EFQM to CPI Discussion – a success story?

Introduction Israel Government adopts EFQM as a standard for QM in government ICBS one of the first agencies – pilot CPI the first unit in ICBS

Quality assurance and EFQM in CPI Importance of CPI Why a quality management system is needed What is the EFQM model

The EFQM Model Results Enablers leadership Processes People Results Peoples Key Performance Results Policy& Strategy Customer Results leadership Processes Society Results Resources& Partnership Innovation and Learning

Applying EFQM to CPI Stages of application Preparing the CPI team for the process The functions of the CPI staff Diagnostic workshop Developing new plans under EFQM

Stages of EFQM process סדנת הכנה One day Workshop אבחון חוזר הכנת הגדי המטריצה סדנת הכנה סדנת אבחון הצגת תוצרים אבחון חוזר Preparation Of the Matrices One day Workshop Nov-02 Present matrices Report Examination (Annually) May-05 Diagnostics workshop June-03 Annual control Of Improvement Feb-04 Development of first plan July-03 בתרשים שלפניכם ניתן לראות את כל השלבים שכולנו בוודאי מכירים. מתחילת התהליך בנובמבר 2002 ועד בקרת ההתקדמות הרבעונית, בפברואר 2004, כאשר כל מה שנותר הוא לערוך את המבדק החוזר. את כל התהליך ניתן לחלק ל-4 חלקים עיקריים, שכל המיישמים בודאי מכירים: לימוד - שזוהי למעשה סדנת ההכנה, בה למדנו מהו המודל וכיצד ניתן להשתלב בו. היגד – זהו שלב הכנת ההיגדים וסדנאות האבחון לבחינת ההיגדים הנבחרים. תכנית השלבים השונים להכנת תכניות השיפורים, לטווח הקצר והארוך ולבסוף, מהם התוצאות הסופיות של התהליך, אותם אני אציג בזמן שהוקצב לי. Presentation Before sr. Management Aug-03

Preparing the CPI team - the questions: Can a business based model be suitable Quantitative estimate of quality Is there time to spend on the project How involved should management be in the assessment process

Functions of staff in 4 levels Projects on CPI issues Methodology Current Data editing Monthly Functions of staff in 4 levels Current Subject matter work Quarterly Projects on CPI issues Annually Methodology development Multi year

Getting to the problems Methods for updating the rules Standardized processes to avoid bias How to incorporate reforms Over dependence on technology Data security Allocation of resources

Plans for improvement –s.t. Staff manual Satisfaction surveys for staff Workshops for users Improve security by education, not only technology

Plans for improvement –l.t. Improvement of management features in the system Collection of prices from internet Scanner data for research and control Improve distribution of price data

A success story? Efficiency due to computerization Documentation for training and standards Security of CPI data Better cooperation with users Freeing resources for staff Participation of staff in “extra curricular activities” – out of the box, mgmt. Encouragement for other units

Answers to questions at outset? Can a business based model be suitable - yes Quantitative estimate of quality - no Is there time to spend on the project - yes How involved should management be in the assessment process – backing, yes – involvement, no