Webinar - Update and next steps Fiona Liddle & Ann Pike, Quality Scotland 25th January 2018

Agenda Update Next steps Reminder of the support available EFQM context Scottish Government strategic context Involving board members Next steps ‘Committed to Excellence’ recognition Three EFQM-based topics for consideration TSI website – C2E submission Submission to Quality Scotland Opportunity to do next C2E level Further events and support in final year of programme

Reminder of the support available Funding available for each TSI Support available through Quality Scotland ‘Committed to Excellence’ recognition available on successful completion of 3 relevant improvement projects Opportunity to extend benefits and recognition through 3 further improvement projects – promote in funding applications

Reminder of EFQM context EFQM Excellence Model Holistic approach to looking at an organisation Supports collaborative working 8 Fundamental Concepts + 9 Criteria RADAR

Fundamental Concepts of Excellence 26-Nov-18 Fundamental Concepts of Excellence 5

The 9 Criteria The 9 Box Model is probably the most recognised part of the EFQM Excellence Model. There are 5 Enablers on the left hand side and 4 Results on the right. There are lines between the boxes as the criteria cannot be viewed in isolation; each influences the others. At it’s simplest, the Model can be viewed as a cause and effect diagram. You do something in the Enablers side and measure the impact on the results side. Based on the impact, you learn, get creative, innovate and do something else different.

Leadership criteria Leaders develop the mission, vision, values and ethics and act as role models. Leaders define, monitor, review and drive the improvement of the organisation’s management system and performance. Leaders engage with external stakeholders. Leaders reinforce a culture of excellence with the organisation’s people. Leaders ensure that the organisation is flexible and manages change effectively

Strategy criteria Strategy is based on understanding the needs and expectations of both stakeholders and the external environment. Strategy is based on understanding internal performance and capabilities. Strategy and supporting policies are developed, reviewed and updated. Strategy and supporting policies are communicated, implemented and monitored.

RADAR Logic Define the RESULTS you want to achieve Develop the APPROACHES that will deliver these results ASSESS the impact and REFINE based on analysis and learning Systematically DEPLOY the approaches

Scottish Government – strategic context TSIs 4 Core functions Common outcomes Common values

4 core functions Volunteering Development Supporting and developing a strong third sector Social Enterprise development Representing the Third Sector

Common outcomes 1a. More people have increased opportunity and enthusiasm to volunteer 1b. Volunteer involving organisations are better able to recruit, manage and retain volunteers 2. Social enterprise develops and grows 3. Third sector organisations are well manged and deliver quality services 4. Third sector organisations feel better connected and are able to influence and contribute to public policy 5. The Third Sector Interface is well managed and effective

Common values Leadership We are confident in, enthusiastic about and proud of the contribution that third sector organisations and volunteers make to Scotland’s communities. We will lead by example so that our work will have a positive impact. Collaboration We believe that the third sector is strongest when it works together and that its future will be shaped through collaborative working. This will be key to the way we work. Integrity We aim to be ethical, honest and open in the way we work and use time, money and resources effectively.

Common values (cont’d) Diversity We value the diversity of the third sector and work in an impartial manner Equality We are committed to equalities, fairness and human rights for all and act in way which is inclusive of all of our community Excellence We will pursue excellence in all that we do, in order to provide the best possible support and leadership to the third sector

Scottish Government support Helen Webster, Head of Charity Law, Volunteering and Stakeholder Engagement Promoting the ‘interface’ in TSIs is helpful Re-emphasising ‘collaboration’ and collaborative working are increasingly important Sharing good practice across TSIs is helpful at all levels Empowering staff to take the lead and work collaboratively is vital

Involving board members Board members included in ‘People’, have a key role in ‘Leadership’ and ‘Strategy’ and can use ‘Results’ to inform governance decisions. VSN on Thursday 22nd February – Director of Governance and board member

Committed to Excellence – 3 EFQM-based topics Increasing collaborative working for the benefit of all stakeholders Partnerships and Results Increasing the use of Results (outcomes) to inform TSI plans and activities Strategy and Results Increasing use of RADAR to structure TSI activities and share learning and good practice Result/Approach/Deployment/Assessment & Refinement

Update on TSI website http://www.equipforexcellence.com/TSI/

Committed to Excellence Assessment Quality Scotland support if TSI interested for second submission Committed to Excellence - Project Validation Committed to Excellence - Assessment Recognised for Excellence - 3 star - 4 star - 5 star Scottish Award for Business Excellence European Excellence Award

Committed to Excellence Assessment Submission Describes the organisation as a whole (not 3 projects) using 20 approaches e.g. Business Planning Process, Balancing Stakeholder Needs, Customer Relationship Management One day site visit Themed discussions (Strategic Plan, Management Reporting, Customer Perception, People Perception, Process Management, Sustainability) and focus group Feedback report Strengths and areas for improvement Certificate, logo and awards ceremony Valid for 2 years

Further events and support in final year Webinars Linked to strategic, legal and EFQM context Chief Executives and/or Chairs Some guest speakers e.g. Community Planning Good practice event, 26th April 2018 Scottish Government represented Scottish Awards for Business Excellence, 21st June 2018 TSIs attended in June 2017 Review of learning from overall programme Extending the benefits

To recap next steps Committed to Excellence submission available from TSI website 3 EFQM-based projects or blank version Open and save as Word document Complete details and outline of three projects Send to Quality Scotland fiona.liddle@qualityscotland.co.uk or ann.pike@qualityscotland.co.uk If interested in Committed to Excellence Assessment for second application, please contact Quality Scotland Details for next webinar coming shortly

Thank you 23

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