CAF Common Assessment Framework

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Presentation transcript:

CAF Common Assessment Framework a Quality Management Self Assessment Tool for European Public Administration Organisations Troika & Candidate Countries, Brussels, 28 Nov. 2001 - 1

Troika & Candidate Countries, Brussels, 28 Nov. 2001 - 2 EFQM Model Presented in Hong Kong Feb 98. Troika & Candidate Countries, Brussels, 28 Nov. 2001 - 2 1

CAF for Public Administration DGs Decision, Vienna, 1998 EFQM, Speyer Academy, EIPA EFQM model customised to Public Administration Specificity and Needs, e.g. Leadership (Politics/Management relationship) Policy and Strategy in Governmental context Processes in State of Law context ‘Customer’ results : Citizens and other Users Easy-to-use Instrument Troika & Candidate Countries, Brussels, 28 Nov. 2001 - 3

Troika & Candidate Countries, Brussels, 28 Nov. 2001 - 4 CAF Methodology Self Assessment practice Appointment of an internal group Basic training in Use of CAF Two days analytic work Answering questions with rated answers (five levels of achievement for each item) Troika & Candidate Countries, Brussels, 28 Nov. 2001 - 4

CAF & IPSG (DGs working group) A common Q development spread by IPSG Not a Standard tool A Resource Centre in EIPA, Maastricht Assessment results loaded in DataBase A basis for Benchmarking A way to learn form Best Practices Troika & Candidate Countries, Brussels, 28 Nov. 2001 - 5

Troika & Candidate Countries, Brussels, 28 Nov. 2001 - 6 CAF - EIPA’s Web Site http://www.eipa.nl/CAF/CAFmenu.htm Troika & Candidate Countries, Brussels, 28 Nov. 2001 - 6