Staffing Requirements – Learning Partner Job Roles Minimum Certifications Minimum Quantity Account Manager Selling Business Outcomes 1 Cisco Engagement Manager * - Lab Manager ** CCNA Instructor CCNA, CCSI Minimum Staffing Required 4 (2) ** CCNP will be required for LP to get access to ROUTE, SWITCH, TSHOOT curriculum * ONLY CSE role can be shared * Role sharing Allowed with Account Manager ** Role sharing allowed with Instructor Confidential 1

Staffing Requirements - Learning Partner Specialized Job Roles - Foundation Minimum Certifications Minimum Quantity Customer Service Representative - 1 Cisco Engagement Manager Lab Manager CCNA Instructional Designer (DW) CCDA Job Roles per Specialization Minimum Certifications Minimum Quantity Account Manager ** CSE, * 1 Specialized Instructor CCSI, * 4 ** CCNP will be required for LP to get access to ROUTE, SWITCH, TSHOOT curriculum * ONLY CSE role can be shared Minimum Staffing Required 9 * See specific additional certification requirements for each Education Specialization ** Same Account Manager can be used for up to two specializations Confidential 2

Learning Partner Qualification Service Requirements Requirements Learning Partner Qualification Associate Specialized Mandatory Services 3 4 Post-Course Evaluation  Online Registration Active Website Training Needs Analysis Elective Services (10 to choose from) Minimum 2 Minimum 6 Total Services 5 10 Confidential 3

Service Requirements Elective Services E-Commerce Capability Online Mentoring Training Needs Analysis Virtual Classrooms VUE testing Personal Curriculum Tracking Pre- and Post-Class Assessment E-learning Consulting Lab: Remote, On-site, Virtual or Simulated Curriculum Development Associate needs to offer minimum of 2 elective services Specialized needs to offer minimum of 6 elective services