PMBOK® Guide / PMI® / PMP® - 6σ

2 Six Sigma (or more recent: Lean Six Sigma) uses projects to attain dramatic improvements in production and services. What are the commonalities and differences with PMI®s methods? PMBOK® Guide and Six Sigma – Basics

3 What can we learn from Six Sigma? PMBOK® Guide and Six Sigma – Basics

4 Contents 1: What is Six Sigma? 2: What Six Sigma Does PMBOK® Guide and Six Sigma – Basics

1: What is Six Sigma?

6 Six Sigma was based on groundbreaking work of Dr. Walter Shewhart, between the two world wars at Hawthorne, Il, USA. Dr. Shewhart was the inventor of modern quality control based on statistics. 1: What is Six Sigma?

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8 Dr. Shewhart recommended to strive for 3σ quality. 1: What is Six Sigma?

9 3σ3σ2σ2σ1σ1σ1σ1σ2σ2σ3σ3σμ Gaussian standard curve

10 Motorola (1986, Bill Smith), GE and other companies found 3σ insufficient for modern, complex products: With growing numbers of items, production yields go down to fast. 1: What is Six Sigma?

11 1: What is Six Sigma?

12 1: What is Six Sigma? A special problem: Chip wavers had only 30% and less production yield. © image: Steve Evans

13 Over time, processes get worse, e.g. by wear and tear of tools between to replacement cycles. This is sometimes described by allowing a 1.5σ process shift. 1: What is Six Sigma?

14 A new quality goal was defined: Further reduce the error level by a factor of ~1/1,000, even including the process shift. 1: What is Six Sigma?

15 1: What is Six Sigma? 3σ3σ2σ2σ1σ1σ1σ1σ2σ2σ3σ3σ ~3,000 DPMO 3σ3σ DPMO: Defects per 1 million opportunities 6σ6σ4σ4σ2σ2σ2σ2σ4σ4σ6σ6σ5σ5σ3σ3σ1σ1σ1σ1σ3σ3σ5σ5σ ~3.4 DPMO 6σ6σ Process shift

16 Once the 6σ quality goal of 3.4 DPMO has been achieved, even complex systems will attain a high yield. Losses from low system quality (cost of poor quality, COPQ) will go down. 1: What is Six Sigma?

17 1: What is Six Sigma?

18 1: What is Six Sigma?

19 As of 2006 Motorola reported over US $17 billion in savings from Six Sigma. 1: What is Six Sigma?

20 1: What is Six Sigma? Another application: Thousands of Dabawallas in India apply Six Sigma methods to deliver home-cooked food. © image: Steve Evans

21 1: What is Six Sigma? Some examples for Six Sigma application in DACH:... IT, ConsultingDistributionProduction

2: What Six Sigma Does

23 Six Sigma uses 2 phase models for improvements: DMAIC DMADV (= DfSS) 2: Methods of Six Sigma

24 Six Sigma uses various techniques: 2: Methods of Six Sigma

25 Six Sigma uses a special role model with popular certifications: 2: Methods of Six Sigma Six Sigma Champions: Project sponsors and mentors Six Sigma Champions: Project sponsors and mentors Six Sigma Master Black Belts: Full-time program managers, PMO heads and educators Six Sigma Master Black Belts: Full-time program managers, PMO heads and educators Six Sigma Black Belts: Full-time project managers Six Sigma Black Belts: Full-time project managers Six Sigma Green Belts: Part time project coordinators and assistants Six Sigma Green Belts: Part time project coordinators and assistants

3: From Six Sigma to Lean Six Sigma

27 3: From Six Sigma to Lean Six Sigma Total Quality Management History Lean Six Sigma

28 Six Sigma is TQM on steroids. Lean applies a pull approach on production, i.e. it is driven from the output side, not input. 3: From Six Sigma to Lean Six Sigma

29 Experts today try to combine the methods to get the best of both worlds. 3: From Six Sigma to Lean Six Sigma

30 4: What can we learn from (Lean) Six Sigma?

31 The project management approach of Six Sigma is rather simple: 2 alternative phase models No complex life-cycle descriptions No process orientation for project management. 4: What can we learn from (Lean) Six Sigma?

32 Common elements shared with the PMBOK Guide: Based on the Shewhart/Deming cycle (P-D-C-A) Emphasis on customer satisfaction Appreciation of stakeholder orientation Team approach 4: What can we learn from (Lean) Six Sigma?

33 Common caveats shared with the PMBOK Guide: Some companies have achieved quick wins through implementations. One should not expect repetiton in the own organization. Benefits are rather long-term. 4: What can we learn from (Lean) Six Sigma?

34 The deeply hidden gem of Six Sigma: The Implicit Focus on Management Attention 4: What can we learn from (Lean) Six Sigma?

35 The role of the (Lean) Six Sigma Project Champion: More than an Initiator – a true project sponsor Deeply linked with the project, involved in it. Takes an active role in critical processess like change request management. 4: What can we learn from (Lean) Six Sigma?

36 The (Lean) Six Sigma Project Champion:...remove roadblocks....assign, define and align roles....develop the core structure of the Six Sigma team....own the process, guarantee implementation. 4: What can we learn from (Lean) Six Sigma?

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