Student Services Retention Initiatives To use this title animation slide with a new image simply 1) move the top semi-transparent shape to the side, 2) delete placeholder image, 3) click on the picture icon to add a new picture, 4) Move semi-transparent shape back to original position, 5) Update text on slide. Student Resource Lounge Christy Swartz – Student Success Coach/Student Tech Support Carolyn Stegmann – Student Services Manager

What the Research Shows 98% of incoming adult students report a strong determination to graduate * Ruffalo Noel Levitz (2016). 2016 Report: Motivation of Adult Learners for Completing a College Degree. What the Research Shows 90% of adult students place high priority on convenient access to information and support * Ruffalo Noel Levitz (2015-2016). The 2015-16 National Adult Learners Satisfaction-Priorities Report

STUDENT RESOURCE LOUNGE DEMO STUDENT RESOURCE LOUNGE .… PREPARE TO BE AMAZED

WHAT HAPPENED? -89 replies 11/26/2018 6:20 PM WHAT HAPPENED? 91% of enrolled students accessed the lounge 29% of enrolled students viewed more than one page 21 discussion threads were student initiated -89 replies -2,087 views 3% increase in MSMGT enrollment retention (Summer ‘16 vs. ’17) -Maintained 98% BSMGT enrollment retention © 2014 Microsoft Corporation. All rights reserved. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Next Steps… Continue SMGT pilot Expand pilot to additional programs Identify additional opportunities to enhance the student experience within the lounge Explore additional metrics to measure the effectiveness of the lounge Combine an image and multiple key statements with a strong grid.

“It was nice to have a place to connect “It was nice to have a place to connect. That is one thing that I miss with online classes.” —SMGT Student

Questions? THANK YOU