Communications as a Leader November 26, 2018

Jim Walsh CEO, Software Solutions Grid Solutions Gabrielle Ambraisse Communications Leader Grid Solutions Sameena Bashey Organization & Talent Development Leader Grid Solutions

Culture Conversations Building a culture of trust, collaboration and accountability 45-minute dialogues grounded in the GE Beliefs Guiding managers to be culture shapers Inspiring leaders to empower, act with speed and deliver on strategic imperatives Attendance expected for all SPB+ Conversations recorded and available on Culture Conversations web page along with other useful resources. Followed-up with local on-site sessions facilitated by HR available on website

Trust, Empowerment & Accountability shape culture … BUILDS … ENABLES Communications Accountability … DRIVES Empowerment

Visible, transparent & authentic communications Visible: employees knowing they can expect to hear from you and interact with you are a regular interval, no matter your location. Transparent: start with a mindset of wanting to share as much as you can, be open about what you can and can’t share Authentic: have an opinion, share your point of view

Clear, concise and consistent Focus on your audience: what are their concerns? what’s important for them? Clarify the purpose of your communication: what are you trying to achieve Define your 3 take-away messages Structure your communication around these messages Keep your communications short and simple

Magic 3! 3C’s… Clear, Concise & Consistent 3 take-away messages Repeat 3 times CORE MESSAGE Key Point #1 Key Point #2 Key Point #3 Supporting Points 1. 2. 3. Insert>Header & Footer>Footer, then Apply to All to set Presentation Title

The power of conversations The most engaging communications is a conversation Listen first to understand, ask open questions The GE brand voice: courageous, optimistic, purposeful, engaging Insert>Header & Footer>Footer, then Apply to All to set Presentation Title

Q&A

Key takeaways on communications as a leader Communicate to build trust & engage your team members Plan your communications Make it relevant Engage through conversations Have a regular rhythm (formal & informal) Develop clear, concise & consistent messaging by using the message map Prepare thoroughly, then drop the script and improvise. Be visible, transparent, and authentic. Answer for your team members “What does it mean for me?” Ladder up to the bigger picture: context, strategy, blueprint, … Listening is key to engagement Ask open-ended questions… what is top of mind for team? Look for two-way dialogue in all your communications.

Conversations to better understand what’s expected of you as a leader… Covered so far GE’s Leadership Philosophy Leading in a boundary-less environment, influencing without direct reporting lines Empowerment Accountability Trust Communications as a leader Still to come Developing and coaching Storytelling