EMBA Program Managing Remote Teams

Managing Remote Teams Communication Costs Culture

But First, Some Context

10 years as an Applications Engineer 7 years leading engineering firm Since acquisition: multi-location department mgr EMBA program business unit director

Managing Remote Teams Communication Costs Culture

Clearly Communicate Expectations In Person Intent By Phone Values In Writing Rules Recruit, Train & Promote for Skills & Fit, both Personal & Professional

Managing Remote Teams Communication Costs Culture

Calculate Costs, Benefits Time Travel Lost productivity Redundant or additional Support staff Communication/computing Rent Client contacts Recruiting sources

Managing Remote Teams Communication Costs Culture

Consider Culture There will be one Influence it Others will have influence too Establish parallel lines of influence

Be Fearlessly Curious Don’t Assume Ask Hard Questions Listen Intently Always Answer Honestly Write It Down Don’t Expect to be Heard the First Time

Can You See What’s Below the Surface?

What would you like to talk about?