NONVERBAL COMMUNICATION SENDING & RECEIVING  WORDLESS  MESSAGES

NONVERBAL COMMUNICATION EXPRESSES MORE OF THE MEANING OF A MESSAGE THAN VERBAL COMMUNICATION UNDERSTANDING THE MESSAGE 1% BY SPOKEN WORD 38% BY TONE OF VOICE 55% BY BODY LANGUAGE

TYPES OF NONVERBAL COMMUNICATION

GESTURES EXPRESS VARIETY OF FEELINGS CAN BE USED IN ADDITION TO WORDS CONTEMPT HOSTILITY APPROVAL  AFFECTION CAN BE USED IN ADDITION TO WORDS DIFFER BY CULTURE

BODY LANGUAGE & POSTURE

UNCONSCIOUS BARRIER BETWEEN YOU AND THE RECEIVER CROSSING ARMS UNCONSCIOUS BARRIER BETWEEN YOU AND THE RECEIVER

SCRATCHING THE CHIN SIGN OF DISBELIEF

GOOD HEALTH AND POSITIVE ATTITUDE SHOWN BY ERECT POSTURE GOOD HEALTH AND POSITIVE ATTITUDE

SLUMPED POSTURE FATIGUE

CLENCHED FIST ANGER

CLEARING THE THROAT ANXIETY

POINTING FINGER ASSERTIVENESS

LEANING ON ONE'S ELBOW WITH THE CHIN IN THE HAND BOREDOM

WIGGLING A FOOT BOREDOM

AVOIDING EYE CONTACT CONCEALING SOMETHING

HANDS ON HIPS DEFIANT

SITTING BACKWARDS ON A CHAIR DOMINANCE

TOUCHING EAR DOUBTFUL

EVERYTHING UNDER CONTROL THUMBS IN BELT OR PANTS EVERYTHING UNDER CONTROL

RUBBING PALMS EXPECTATION

HANDS BEHIND ONE'S BACK FEELING SUPERIOR

LOWERING THE EYES GUILT

OPEN PALMS OCCASIONALLY TOUCHING THE CHEST HONESTY

TAPPING OR DRUMMING FINGERS IMPATIENCE

BITING FINGERNAILS INSECURITY

INTEREST IN SOMEONE OR SOMETHING TILTED HEAD INTEREST IN SOMEONE OR SOMETHING

FAILING TO LOOK SOMEONE IN THE EYES LACK OF CONFIDENCE

TOUCHING FACE LYING

Click to add text STROKING CHIN MAKING A DECISION

HAND TO THROAT NEEDS REASSURANCE

FIDDLING WITH ITEMS NERVOUS

STANDING WITH HANDS ON HIPS READINESS

REJECTING WHAT IS BEING SAID RUBBING NOSE REJECTING WHAT IS BEING SAID

LEGS SWUNG OVER CHAIR UNCONCERNED

ARMS CROSSED TIGHTLY ACROSS CHEST UNWILLING

FACIAL EXPRESSIONS

FACIAL EXPRESSIONS MOST EXPRESSIVE ACCEPTED EMOTIONS SHOWN SEVEN (7) UNIVERSALLY ACCEPTED EMOTIONS FEAR ANGER SURPRISE CONTEMPT DISGUST HAPPINESS SADNESS

EYE CONTACT

EYE CONTACT OFTEN INITIATES COMMUNICATION GOOD CONTACT MEANS RESPECT, A WILLINGNESS TO LISTEN AND TO KEEP COMMUNICATION OPEN LOOKING AWAY MEANS ANXIETY, DEFENSELESSNESS, OR AVOIDANCE OF COMMUNICATION CULTURAL DIFFERENCES SOME VIEW EYE CONTACT AS AN INVASION OF PRIVACY EYE CONTACT CONSIDERED DISRESPECTFUL

OBJECT  COMMUNICATION HAIRSTYLE &  CLOTHING

PEOPLE FEELING ILL SHOW MUCH LESS INTREST IN APPEARANCE AND DRESS HEALTHY PEOPLE WITH GOOD SELF ESTEEM PAY ATTENTION TO DRESS AND GROOMING PEOPLE FEELING ILL SHOW MUCH LESS INTREST IN APPEARANCE AND DRESS HEALTH CARE WORKERS UNIFORMS CLEAN, NEAT AND WELL FITTING IF UNIFORMS NOT REQUIRED, CLOTHINF SHOULD BE CLEAN, NEAT AND APPROPRIATE TO THE AREA

TOUCH

MULTIPLE MEANINGS POSITIVE MESSAGES: PROVIDE AFFIRMATION, PROVIDE REASSURANCE, SHARE WARMTH, APPROVAL AND EMOTIONAL SUPPORT     NEGATIVE MESSAGES: ANGER, FRUSTRATION,  PUNISHMENT, INVASION OF PERSONAL SPACE HEALTH CARE WORKER NEEDS TO WEIGH THE BENEFITS AGAINST THE NEGATIVES WHEN USING TOUCH

THE END