Discussion Session #62 Problem Personalities & How To Solve Them How To Recognize & Manage Problem People in the Workplace and Keep Them From Creating Roadblocks For Your Career

9 Problem Personalities 1. The Missing In Action 2. The Unethical 3. The Gossipers 4. The Egomaniacs 5. The Walking Wounded 6. The Detractors 7. The Non-productive 8. The Overemotional 9. The Boundary-less

How to Cope Listen Pause Try to understand why the person is behaving the way they are Identify what needs they have that are not being met Try to influence behavior rather than change personalities

Managing Problem People Compliment, recognize, and reward people who are doing it right Stay positive Be a role model Talk to the person you have the problem with directly, don’t go over their head Take people where they are and help them achieve their potential

a. Strongly Agree b. Agree c. Disagree d. Strongly Disagree e a. Strongly Agree b. Agree c. Disagree d. Strongly Disagree e. Don’t Know EVALUATION QUESTIONS I found the presentation material easy to understand. 2. This discussion session increased my knowledge on the subject presented. 3. I will be able to use some of the information from this discussion session in the future. 4. The presenter was well prepared for this session. 5. This presentation should be repeated in future semesters.