The most basic of all human needs is to be understood...

Slides:

Advertisements

Similar presentations

Listening Process (Part 1)

Advertisements

1 Chapter 7 Listening Listening Inter-Act, 13 th Edition Inter-Act, 13 th Edition.

2 Interpersonal InterpersonalLISTENING Fast Facts About Listening We listen at wpm, think at wpm 75% of the time we are distracted,

Chapter 5 Objectives Describe the listening process

Active Listening.

Warm Up How important do you consider effective communication skills? Write a brief paragraph about the importance of effective communication skills.

Interplay, Eleventh Edition, Adler/Rosenfeld/Proctor

1 Listening Listening 7: Inter-Act, 13 th Edition 7: Inter-Act, 13 th Edition.

1 Listening Listening 7: Inter-Act, 13 th Edition 7: Inter-Act, 13 th Edition.

The Power of Listening.

The Power of Listening.

Listening Effectively

Chapter 4: Are you Listening?

Empathic Listening “People will forget what you said, people will forget what you did, but people will never forget how you made them feel.”

Copyright ©2011, 2008, 2005 Pearson Education, Inc. All rights reserved. Essentials of Human Communication, 7 th Edition Joseph A. DeVito Hunter College.

LISTENING SKILLS. A. Defining Listening 1. Hearing vs. listening - Hearing is a physical process in which sound waves enter the ear, but listening is.

Listening and Responding A Closer Look at Listening The International Listening Association

Listening: Accurate Receiving Chapter 6 Person to Person.

© 2012 by Robert W. Lucas Chapter 5: Listening to the Customer.

Listening. We spend more time listening, than any other communication activity.

The Listening Process. Listening Listening is a physical and psychological process that involves acquiring, assigning meaning and responding to symbolic.

Chapter 10 Listening. What do you think?  Why do you think effective listening is so important to communication?

1 Lesson Objectives Difference between hearing and listening The process of listening Obstacles to effective listening Guidelines for effective listening.

Looking Out/Looking In Fourteenth Edition 7 Listening CHAPTER TOPICS Listening Defined Elements in the Listening Process The Challenge of Listening Types.

Improve Workplace Active Listening Group 1. Table of Contents  What is Listening?  Forms of Listening  Barriers to Listening  Listening Process 

Essentials of Human Communication, 7th Edition

Chapter 5- Listening and Responding Skills

Listening and Responding to Others1 Focus Questions How do listening and hearing differ? How does effective listening differ when listening for information.

©2007 by the McGraw-Hill Companies, Inc. All rights reserved. 2/e PPTPPT.

Listening Unit 7 We spend more time listening, than any other communication activity.

Copyright (c) Allyn & Bacon 2008 Essentials of Human Communication, 6/e Chapter Three: Listening in Human Communication This multimedia product and its.

Verbal listening: Listening.

CLIENT COMMUNICATIONS. Definition of Communication  Webster’s dictionary defines communication as “to give, or give and receive, information, signals,

Communication Brygida Gwiazda-Rzepecka

True or False? It is possible to listen without hearing. It is possible to hear without listening.

It is MORE than hearing.  the process of receiving, and responding to verbal or non-verbal messages  to hear something with thoughtful attention.

Listening skills Presentation...

COMMUNICATIONS PROCESS

COMMUNICATION MODEL The way we Communicate.

Listening Chapter 3.

Listening Chapter topics Listening Defined

Listen Up LAP: QS-001.

Listening Chapter topics Listening Defined

Listening Chapter 9 ‘The reason why we only have two ears and only one mouth is so that we may listen the more and talk the less.’ Diogenes, in the third.

Listening Chapter topics Listening Defined

ACTIVE LISTENING & PURPOSEFUL LISTENING

Bell Ringer On a sheet of paper (this can be your notes), tell me the difference between listening and hearing.

Listening Chapter topics Listening Defined

Chapter 4 Creating Common Meaning to Attain Transformational Outcomes

Listening: Accurate Receiving

How is this different from hearing?

Introduction to Business & Marketing

“Let’s Talk” Lesson 10.

Communication and Social Styles

The Power of Listening.

Sending & Receiving Messages

The Power of Listening .

Barriers to Communication

English 9 GP Vanier Secondary

The Communication process

Benefits of Public Speaking

Being and Effective Listener

Active Listening.

Active Listening The critical Skill.

Chapter 5 Objectives Describe the listening process

A quick guide to being the BEST LISTENER

English 9 GP Vanier Secondary

Chapter 5 Listening and Responding

Presentation transcript:

The most basic of all human needs is to be understood... The best way to understand people is to listen to them

Facts about Listening We spend 50% or more of communication time listening. Most of us remember about 50% of what we hear shortly after, and only 20% after two days.

Hearing The physiological process that occurs when sound waves enter the auditory canal, strike the eardrum, and vibrate

Listening is a decision! The act of mindfully hearing & attempting to comprehend the meaning of words spoken by another person in a conversation. Listening is a decision!

The Process of Effective Listening Attending Understanding Responding Remembering

The process of focusing on what a speaker is saying Attending The process of focusing on what a speaker is saying regardless of distractions

Attending Get physically ready to listen Resist mental distractions Resist interrupting others Hear a person out before you react Observe nonverbal cues

accurately to reflect the Understanding Decoding a message accurately to reflect the meaning intended by the speaker.

Understanding Ask questions to gain additional information Paraphrase meaning to check your understanding. Empathize with the speaker.

Responding The act of confirming – in a supportive way – that the speaker’s message was received Responses Agreement Disagreement Critique

Responding Feedback Verbal Responses Non-Verbal Responses

Being able to retain information and recall Remembering Being able to retain information and recall it when needed.

Remembering Repeat the information Construct mnemonics Take notes

Listening Assessment And Improvement Plan