SP Technical Research Institute of Sweden, management system

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Presentation transcript:

SP Technical Research Institute of Sweden, management system Magnus Holmgren, Quality Manager, SP Technical research Institute of Sweden

SP Several companies (SP, SITAC, SMP, YKI, SIK, CBI, GLAFO) > 900 employees Different location (Borås, Skellefteå, Umeå, Uppsala, Stockholm, Göteborg, Lund, Karlskrona, Växsjö) Different activities: Conformity assessment (testing, calibration, inspection, certification), research and development, consultation, education etc. Accredited activities some are certified as well

SP’s management system Integrated (quality, environmental, labour health, competence, security etc.) Process oriented Computerised A large system with a lot of documents

How do we measure excellence? Customer satisfaction questionnaire (yearly, 1000, 20 questions) Clients councils (branches) Special branch days Educations Publications

What is next? A new system, even more focused on processes Databases for FPC New formats for reporting GRI Chemicals Explosives

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