ECF Enhancements April 2015 Lee Elliston

Change ‘’Change is the law of life. And those who look only to the past or present are certain to miss the future’’ John F Kennedy ‘’Technology is nothing. What's important is that you have a faith in people, that they're basically good and smart, and if you give them tools, they'll do wonderful things with them” Steve Jobs

Future for the London market You can't just ask the market and impacted parties what they want to fix today’s problem’s. By the time it is built, they'll need something new. It is about making change that benefits the London market for the future. To deliver an enhanced & measurable customer experience To create a more attractive claims offering for London To improve & enhance access to data To review & deliver robust, appropriate technology To reduce & where possible remove Londonisms

Write-Back ACORD - eCOT ECF Roadmap for Change Write-Back ACORD - eCOT April 2017 ECF1 to ECF2 migration June 2016 Binder Enhancements April 2016 XIS – IMR Re-platform Write-Back Uber Claims September 2015 Broker Contacts Cause of loss Codes June 2015

Write-Back Functionality that offers carriers the ability to review and respond to a claim in their own system. Interfacing with central market systems – CLASS / IMR / ECF. Offering; Flexibility in dealing with claims Removal of duplication Efficiencies and cost reductions, using one system for London and non-London business Near real-time claim notification Enriched claim data and MI 24/7 claims handling

Write-Back – Early Adopters

Write-Back – Early Adopters

Binder Enhancements Functionality that brings Binder claims into the scope of ECF to handle; Co-lead (inc above authority claims) Master Covers Cash losses (out of sequence) Relationships between UCRs – Electronic rubber banding All of which deliver benefits by; Removing paper files Improving claims cycle times by 50% Removing 90% of claims that are currently ‘out of scope’ Improving efficiency Improving client service and turnaround times Providing MI and bordereaux reconciliation reports

ECF Migration The adoption of change, opportunity to realise benefits, standardise processes and ensure claims and ECF are fit for the future requires migration from historic claim systems, ECF1 and CLASS. The enhancements discussed will allow the future decommission of historic systems GAP analysis between ECF1, CLASS and ECF2 has been completed All of which will be supported by a training and perception programme

How does it improve the London market? The delivery of these claim enhancements will ensure that the London market have leapt from a world of paper and workarounds, making claims fit for the future. To deliver an enhanced & measurable customer experience To create a more attractive claims offering for London To improve & enhance access to data To review & deliver robust, appropriate technology To reduce & where possible remove Londonisms All of which enhance how carriers and brokers transact on claims, which provides clear and transparent benefits to the key beneficiary, the end client!

Lee.elliston@lmalloyds.com 020 7327 8340 For more information on ECF and enhancements please visit - www.ecfinfo.com