Hubs Review Overview August 2017 www.enfield.gov.uk Striving for excellence www.enfield.gov.uk

Background Enfield 2017 created a series of centralised services, known as “Hubs” to achieve efficiency and financial savings. As the Hubs system have now been in place for over 2 years, EMT have requested a Review of the first 3 Hubs to assess how well they are working and identify areas for future development, ensuring they are fit for purpose as the organisation continues its transformation journey. This Review will focus on the following three: Operational Support Hub Data & Management Information Hub (Data & MI Hub) Performance Management Hub Purpose: Identify how the Hubs could work better whilst still within their existing resource and financial remit

Objectives & Outcomes Objectives Conduct a balanced & informed Review of Operational Support, Data & MI and Performance Management Hubs Produce development recommendations both for the Hubs and their customers (those who access their services) to ensure this model & approach meet the Council’s requirements moving forward, whilst retaining the Hubs’ existing resource and financial envelope Ensure both staff from the Hubs and their customers are engaged in and are central to the Review as much as practically possible Outcomes Produce an analysis of how the Hubs are currently structured, perform etc. against their original blueprint Carry out organisation-wide research ensuring both Hubs and their customers have equal opportunity to participate in the Review Identify what works well and areas requiring further improvement Produce a set or recommendations/development plan for the organisation to subsequently implement

Roles & Responsibilities Sponsoring Group – EMT Review Sponsor – James Rolfe, Exec Director FRCS Review Lead – Julie Mimnagh, Head of Human Resource Operations, Chief Executive’s Service Review Team: Julie Mimnagh Laura Martins Eleanor Brown Niel Niehorster Miho Yoshizaki

Work Streams 1. Research – Documentation Identify how Hubs currently operate and compare with original blueprints Review Hub information available to customers Collate all Service Level Agreements or similar documents Review previous “customer satisfaction” surveys and their findings   2. Research – Interviews & Workshops Meet Hub Heads of Service & Team Managers to identify what works well and what requires improvement Meet an appropriate selection of “customers” – representatives from services who use these Hubs regularly to identify possible improvements   3. IT Delivery Identify how IT is used within the Hubs and any opportunities for further development Ensure this work feeds into the wider subject of process management across the organisation when identifying recommendations 4. Review Report Compile Review Report & Recommendations/Development Plan in partnership with key stakeholders Present Review’s findings & recommendations to various corporate boards

How can you assist? All the Hubs central to this review are to be involved including their: Head Of Service Team Managers Key team officers Hub customers from all Departments to be engaged via: Attendance at Departmental Workshops Meetings with specific teams and/or individual officers recommended by DMTs who can provide detailed feedback This level of engagement will involve face to face interviews and attendance at various meetings

Timescales/Next steps 3 months - review will commence in September Research Review due to end in December 2017 Expect to be contacted in the near future!