University of Connecticut Libraries LibQual+ 2004 at the University of Connecticut Libraries Francine DeFranco Director, Collections Services January 17, 2005

The University of Connecticut Libraries Storrs Campus Libraries Homer Babbidge Library - Includes Culpeper Media Library, Map and Geographic Information Center, Art and Design Library Music and Dramatic Arts Library Pharmacy Library Regional Campus Libraries Avery Point Greater Hartford Stamford Torrington Waterbury Professional School Libraries Law Library Medical Library

Survey Process and Procedures Preliminary decisions Groundwork Implementation Conclusion Review of survey results Use of survey results for marketing and administration purposes

Preliminary Decisions Who will be responsible to organize and administer the survey? How will the survey be conducted? When will the survey be administered? What internal and external concerns need to be addressed? How will the survey results be used for internal and external purposes?

Groundwork Register for the survey Determine survey dates Become familiar with survey components, timetable, and data needs Determine survey samples and decide how samples will be generated Gather respondent data for faculty and students Prepare survey letters and arrange for distribution Market survey via library and student mechanisms

Implementation Communicate survey details with library staff Distribute survey Monitor survey responses Answer questions/email related to the survey Send reminder letter(s)

Conclusion Close survey Thank library staff and university personnel who assisted in the survey effort Review survey results to identify areas for further analysis and follow up efforts Use LibQual+ survey report to generate customized report for planning and decision making purposes

In Closing… Thank you for your attention. Questions In Closing… Thank you for your attention. Questions? For additional information contact francine.defranco@uconn.edu

The University of Connecticut Libraries www.lib.uconn.edu Francine M. DeFranco francine.defranco@uconn.edu Thank you. Please feel free to contact me! I welcome your questions and suggestions!