EUPAN eGOV WG Finnish Presidency Second Semester 2006 Olli-Pekka Rissanen Ministry of Finance 5th May 2006 Vienna O-P Rissanen 5.5.2006

4QC Building Sustainable Quality The 4th Quality Conference for Public Administrations in Europe. 27.-29.9.2006, Tampere, Finland. The conference is aimed at public administrations, organisations and parties interested in the development of quality issues within the public sector. Registration is open: www.4qconference.org

Backround Midterm program/working plan The eGovernment Working Group will continue its focus on the analysis of, and exchange of experiences in, the efficiency of public administration and ways of increasing efficiency by utilising ICT. The potential of BPM in eGovernment projects will therefore be further discussed as well as the lessons learned and problems encountered. Within this topic, knowledge will be shared between the public administrations and ideas relating to possible benchmarking exercises.

Background 2 i2010 eGovernment Action Plan: Accelerating eGovernment in Europe for the Benefit of All Exchanges and sharing of practical experiences will be aligned with the exchanges of national experience in EPAN and focus on multi-channel strategies, inclusive policies and good practice solutions. Fuller use should be made of the EPAN results on innovative public services by linking them to Commission-supported good practice. Given the instrumental role of the eGovernment subgroup of leaders and representatives of the national eGovernment initiatives, their productive working methods and practical working relationship with EPAN, the Commission, after consultation of the Member States, will propose to continue the group at strategic level under the i2010 initiative.

Backround 3 The European Commission, in open partnership with Member States, the private sector and civil society and in coordination with European Public Administration Network (EPAN), will take the following specific action: 2006 Agree with Member States on a roadmap setting measurable objectives and milestones on the way to making all citizens beneficiaries of eGovernment by 2010. 2007 Set up with Member States a common and agreed guide that aligns eGovernment developments with the eAccessibility Communication. 2008 Issue specifications for multi-platform service delivery strategies allowing access to eGovernment services via a variety of channels, e.g. digital TV, mobile and fixed telephone and other interactive devices.

Main themes 1. meeting 14-15.9.2006 2. meeting 9-10.11.2006 i2010 eGovernment Action Plan eInvoicing, lessons learned Cases 2. meeting 9-10.11.2006 OECD and EUPAN eGov BPM work continues Customer satisfaction Conclusions from 4QC

Welcome to Finland Olli-Pekka Rissanen Olli-Pekka.Rissanen@vm.fi Juhani Korhonen Juhani.Korhonen@vm.fi Minna Säpyskä Minna.Sapyska@vm.fi O-P Rissanen 5.5.2006