Malcolm Baldrige Award 2013-2014 Educational Organizations Criteria Summary

Criteria Categories Business & Non-Profit Education Health Care Found at: http://www.nist.gov/baldrige/publications/criteria.cfm

1. Leadership 1.1 Senior Leadership How senior leaders actions guide and sustain How senior leaders create an environment for student and customer engagement, innovation & performance 1.2 Governance & Societal Responsibilities The governance system and leadership approach How the legal, ethical and societal responsibilities are attained

2. Strategic Planning 2.1 Strategy Development How strategy is developed in response to challenges How strategic objectives relate to goals 2.2 Strategy Implementation Conversion of strategic objectives into action plans Key action plan performance measures Projection of future performance on these measures

3. Customer Focus 3.1 Voice of the Customer 3.2 Customer Engagement How the organization listens to students & customers 3.2 Customer Engagement How products/services are developed to support students & customers How student & customer relationships are built

4. Measurement, Analysis, Knowledge 4.1 Measurement, Analysis & Improvement How the performance is measured, analyzed, reviewed and improved through use the data & information 4.2 Information, Knowledge & IT How knowledge assets are built and managed Availability and quality of needed data, information, software, and hardware for the workforce, suppliers, partners, collaborators, students and customers

5. Workforce Focus 5.1 Workforce Environment 5.2 Workforce Engagement How workforce capability and capacity are managed Extent of a safe, secure, supportive work climate 5.2 Workforce Engagement Development, engagement, compensation, rewards for workforce high performance Assessment of workforce engagement How the workforce is developed

6. Operations Focus 6.1 Work Systems 6.2 Operational Effectiveness How work systems are designed, managed and improved Emergency preparation and sustainability 6.2 Operational Effectiveness How the organization controls costs, manages the supply chain, prepares for emergencies and innovates for the future.

7. Results 7.1 Student (Product) and Process Results Student learning (product), process effectiveness & efficiency results Processes that directly serve customers, strategy & operations Emergency preparedness Supply Chain Management results 7.2 Customer-Focused Results Students & customer-focused satisfaction, dissatisfaction & engagement 7.3 Workforce-Focused Results Workforce capacity, capability, climate, engagement & development 7.4 Leadership & Governance Results Leadership, governance, law, regulatory, accreditation, ethical & societal Strategy implementation results 7.5 Budgetary, Financial and Market Results Budgetary, financial and market performance